Customer Service Sales Representative
Resume:
Luis Velazquez
Los Angeles, CA *****
**********@*****.***
OBJECTIVE: Looking for a Call Center Customer- Service, Sales, Data Entry, and an Administrative Assistant positions.
EDUCATION: L. A. City College: Business Administration, Word 2007, Excel 2007, And Outlook 2007.
SKILLS: Call Center, Customer Service Principles and Practices Order Processing Data Entry Bilingual, English/Spanish Type: 35-40 wpm. Deliveries
Worked Temp-agencie and as Taxi (self-depended). Dates: 01/2013-12/2013
Employer: Alarm Screens Co. California Dates: 12/2013-01/2016 Position: Customer Service Representative/Delivery.
Duties: Called customers to confirmed deliveries, general office work, like, filing, copies, and checking on the screens to make sure the requirements were according to the orders before delivery. I also assisted with the delivery and installation process.
Employer: Altegra Health, Los Angeles, CA Dates: 10/2012-09/2013 Position: Call Center/Customer Service/LIS Intake Agent.
Duties: Conducted telephonic intake services to Low Income Medicare beneficiaries enrolled in a Contract Managed Care Organization Medicare to Choices health plan. In-bound/out-bound calls to pre-qualify plan members for Low Income Subsidy Programs.
Luis Velazquez Pg. 2
Continued from pg. one: Altegra Health.
Met monthly conversations from Queue to potentially assigned members, files and follow with members with in the established time frames. Met quality standards by ensuring proper phone etiquette and adherence to scripts, had accurate and descriptive MMS documentation and proper disposition of cases.
Employer: Control Contact, Los Angeles, CA Dates: 08/2009-06/2012
Position: Call Center/Customer Service/Sales Representative.
Duties: Answered about 100 Inbound and 50 outbound calls a day. Customer requested inquiries about their accounts. Explained how programs worked, and up-sale new products. Submitted new orders, and received payments while on the phone. Processed changes and cancellations in database also provided confirmation #’s to customers. Handle basic service issues and pacify irate customers by given more options available. Company relocated
Employer: Dept. of Veterans Affairs, Westwood, CA Dates: 09/2008-03/2009
Position: Data Entry/File Clerk
Duties: Localized files, and physically putted them together. Had files ready to be shipped out to distinctive military bases around the US depending on strategic. Files needed to be relocated according to records. All file’s information had to be updated in the system before being shipped out, successfully finished the job on the time expected.
Luis Velazquez Pg. 3
Employer: EZECOR, Medical Supply, Santa Clarita Dates: 05/2003-11/2007
Position: Warehouse supervisor, Customer Service, and Delivery person.
Duties: In a Fast pace Clinic environment, checked patient’s primary provider, and the ability to operated medical equipment like power wheel chairs, hospital beds, also provided schedule transportation to customers to physician appointments and other appointments to evaluate the customer in the used of the medical equipment, using the company’s van. In the office answered incoming calls and processed orders under Excel/Word/Outlook format. Oversaw the warehouse and placed orders for out-of-stock items. Assembled power wheel chairs, hospital beds among other medical equipment, and delivered them to customers locally and to Northern California. Oversaw the maintenance of the company’s vehicle to make sure was in good conditions.
Company Relocated.
Employer: Sprint/AFNI, Corporation, Peoria, Ill Dates: 09/2000-11/2002
Position: Call Center/Repair Dept./Sales Representative.
Duties: Duties: Answered to an average of 85 In-bound calls from customers reporting a phones malfunctioning, our job was to figured out what the problem was, either if the problem was within the phone itself/service or because an outside line based on a bad weather conditions outside the house or business, depending on the case we were to direct the customer on what to do or if necessary to called the Department in charge like, Sprint crew, Fire Department, etc., for assistance. Explained how cellphones and services worked, and up-sale.
Reference Available Upon Request
Contact this candidate