Customer Service Microsoft Office

Dear HR,

I am applying for the position of Call centre consultant and I like to fulfill my dream and pursue a career within a professional.

I have excellent communication skills and enjoy working in an interactive environment like customer service. I am patient but firm with difficult customers and have great experience resolving customer disputes. With 16months experience in the customer service industry, I have developed a warm, approachable and professional manner.

I am a hardworking and enthusiastic employee and would love the

opportunity to advance my career with your company.

I have excellent phone etiquette and the ability to answer

calls using your company’s greetings. I also have the skills

to keep detailed information concerning all calls and I

speak two languages fluently.

I would like to take this opportunity to thank you for considering me for this position, and I look forward to the chance to expand on my qualifications, experience and skills at interview level.

Kind Regards,

Thandeka Mlambo

PERSONAL PROFILE

Identity Number : 910**********

Nationality : South African

Gender : Female

Height :1.68

Marital Status : Single

Dependants : None

Driver’s licence : None

Criminal record : None

Health : Excellent

Languages : English, Zulu

EDUCATIONAL QUALIFICATIONS

CURRENT STUDIES

COURSE NAME : Cabin Crew Member Licensing

ORGANISATION : EPT AVIATION TRAINING PTY (LTD)

DATE : 9th February – 20 March 2015

SUBJECTS : Safety & Emergency Procedures Training

Aircraft Type – Boeing 737 - 200

Dangerous Goods

Security

Crew Resource Management

Grooming

Preparation for the Workplace

AVMED

SECONDARY EDUCATION

High School: Fumana Comprehensive school

Highest standard passed: Grade 12

Subjects: English

Zulu

Maths Literacy

Life Orientation

Geography

History

Life Sciences

TERTIARY EDUCATION

Qualification: Microsoft Office package modules

Institution: Advanced Concepts Computer and Business College

Date: June-August 2010

First Year Subjects: End User Computing

WORK EXPERIENCE

COMPANY: South African Airlink

Title: Passenger Handling

Period: 03 Aug 2015- 31 OCT 2015

Primary Roles & Responsibilities:

• I understand the psychological value of meeting and greeting

passengers in a friendly and helpful manner to reflect the

airline in a good light, as well as making the passengers

comfortable and relaxed.

• I have experience in escorting passengers to an aircraft on the

ground prior to take off, and I am aware of all safety measure

that needs to be observed.

• I understand the value of accurately conveying flight arrival

and departure information to passengers, as well as coping with

any passenger special needs that may arise.

COMPANY: Direct Channel Holdings

Title: Call centre agent

Period: Feb 2012- Mar2013

Primary Roles & Responsibilities:

Selling of funeral policies and investment packages and educational plans

Open applications for new clients and existing clients

Obtaining company referrals

REFERENCES

Name : Mr Vinodh Rugpath

Company : Direct Channel Holdings

Contact Numbers : 011-***-****

Position : Team leader

Name : Miss Linomi Mahotane

Company : SA Airlink

Contact Numbers : 010-***-****

Position : Supervisor

SUPPORTING DOCUMENTATION

Copy of Identity Document

Copy of Matric Certificate

Contact this candidate