Human Resource Customer Service
Resume:
Toledo, OH *****
Shelley L. Kurth, PHR
Cell: 419-***-****
************@*****.***
PROFESSIONAL PROFILE
Solutions-focused professional with the proven ability to quickly and effectively discern needs, solve problems and strengthen relationships with a composed diplomacy and a “win-win” attitude. Excellent interpersonal skills with a focus and dedication to developing positive employee relations while maintaining objectivity and providing accurate responses to sensitive issues. Adept in supervising staff, recommending solutions to improve processes and implementing training programs to streamline employee productivity. Experienced in the administration and management of diverse areas in Human Resource functions and delivers excellent customer service for internal and external individuals in all levels of an organization.
PROFESSIONAL EXPERIENCE
SOFO FOODS, Toledo, OH 2013 - Present
Talent Acquisition Manager
Developed position profiles and job postings to attract a more diverse candidate pool.
Designed and implemented an online application for the company website.
Source and interview talent to keep an adequate candidate pool to meet the needs of four distribution centers and the corporate office.
HERCULES TIRE & RUBBER COMPANY, Findlay, OH 2007 - 2013
Human Resources Manager
Interpreted HR policies and procedures for managers and employees on policy matters and advised managers on employee performance issues, ensured legal compliance of policies and procedures, and managed HRIS.
Restructured the logistics for bi-weekly payroll distribution, which delivered a cost savings of 25%.
Prepared paperwork and cooperated with third party administrator on workers’ compensation claims to ensure quick return to work and lower claims costs.
Implemented Human Resource Management System for standardization in the United States and Canada along with developed and revised policies and procedures to stay current with state, federal and provincial laws.
Designed and implemented training on the self-service aspect of software program, which eliminated the use of paperwork and reduced shipping costs on overnight packages.
Educated team members of the Employee Assistance Programs on confidentiality and ethics standards involving employees with issues in their personal lives and how to properly handle situations to increase productivity and decrease absenteeism.
OHIO VIRTUAL ACADEMY/K12, INC., Maumee, OH 2005 - 2007
Human Resource Generalist
Fulfilled a broad range of HR functions, including recruiting, background investigations, salary negotiations, licensure verification, background checks and managing HR reports.
Advised the Assistant Heads of School on HR issues relating to employee relations matters.
Researched, created and implemented HR policies, procedures and employee handbook since the Generalist position was newly created to ensure consistency in the delivery of information to staff and management.
Administered health benefits and negotiated the renewal, which resulted in keeping increases to a minimal of 3%.
Maintained personnel records, ensured accuracy and on time delivery of needed documentation and set up the standards for bi-monthly payroll processing and reporting.
Structured and implemented new and updated programs in the areas of training, compensation, benefits packages, pensions, worker’s compensation, COBRA and LOA.
BAY PARK COMMUNITY HOSPITAL, Oregon, OH 2001 - 2005
Human Resource Coordinator
Maintained and audited records for accuracy of employees’ benefits, pensions, and workers’ compensation, COBRA, and LOA in accordance with hospital policies and federal and state laws.
Coordinated all post-offer employment requirements from health screening, licensure verification, background checks and new hire orientations.
Provided consultation to managers and employees in relation to benefit and compensation issues along with maintained employees’ database for payroll, HRIS and reporting.
Developed a system for monthly reporting and payment of benefits for management review and analysis.
Instrumental part of the team that contributed to the hospital’s first successful JCAHO accreditation survey.
CACHE, INC., Toledo, OH 1999 - 2001
Assistant Manager
Interviewed, hired, developed and motivated a high performance team that provides excellent customer service and drove sales for $500k + accessory retail store.
Achieved sales, customer satisfaction and associates commitment to target sales goals through well-designed training programs on product knowledge, sales techniques and resolving customer concerns with diplomacy.
BRUSH WELLMAN ç AEROQUIP ç OWENS CORNING çLIBBEY OWENS FORD 1997 - 1999
Human Resources ç Contract
Delivered full HR support in manufacturing environments for sourcing exempt and non-exempt candidates; assisted with recruitment, interviewing, HR logistics, new hire orientations and updated training programs.
Delivered new ideas on recruitment strategies, oversaw assigned budgets and managed applicant databases.
Researched vendors and developed Request for Proposals (RFP) on best pricing for background investigations as well as advertising and job fair expenditures for the selection process.
RESIDENTIAL MANAGEMENT SYSTEMS (RMS) OF OHIO, Toledo, OH 1996 - 1997
Human Resource Coordinator ç Northwestern Ohio Region
Coordinated human resource activities from recruiting to interviewing and hiring of the staff that provided daily residential, vocational and recreational support for individuals with developmental disabilities.
Oversaw financial resources and reporting and funding levels and expenses along with prepared biweekly payroll, Accounts Receivables and Accounts Payables to facilitate the management of regional affairs.
ST. VINCENT HEALTH PARTNERS, Toledo, OH 1995 - 1996
Human Resource Representative
Represented and handled the Human Resource services for over 400 employees in the physician network.
Evaluated, researched, developed and recommended modifications and process improvements to HR policies, benefits, and employee relations to improve morale and retention.
Developed recruitment strategies to generate candidates from internal and external networking to an employee referral program, which resulted in maximizing recruitment efforts while decreasing operational costs.
Maintained staffing for 32 locations by encompassing full life-cycle recruitment activities of sourcing, interviewing and hiring qualified candidates and participated in orientation programs.
Orchestrated an employee temporary pool hiring a contingent staff, which generated a reduction in the number of external temporary employees by 40%.
Created and updated job descriptions and designed job specific performance evaluations that supported employee development programs.
EDUCATION
THE UNIVERSITY OF TOLEDO, Toledo, OH
Master of Education ç Educational Technology in Training and Development
Bachelor of Science ç Individualized Program in Human Resources
CERTIFICATIONS
Society of Human Resource Management, Professional in Human Resources (PHR), 2006
PROFESSIONAL AFFILIATIONS
Society for Human Resource Management (SHRM), Current Member 2006 - Present
Findlay Area Human Resources Association (FAHRA), Past Member, 2007 - 2013
United Way, Volunteer, 2007 - 2012
COMPUTER SKILLS
Lawson HRIS System § KRONOS, Time and Attendance § ADP Workforce Now Software
Microsoft Word § Microsoft Excel § Microsoft PowerPoint § Microsoft Access
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