Project Manager Management

RAGHAVENDRA SHANKAR RAMPUR

Canadian Permanent Resident

+1-613-***-**** ***********.******@*****.*** LinkedIn Skype ID: raghavendra.rampur

Certifications: PMP, CSM, ITIL and Six Sigma

PROJECT/PROGRAM MANAGER

Over 4 years of work experience in Canada, telecom domain experienced Project/Program Manager with 15+ years of progressive experience across a broad range of telecom products and projects. Proven ability to lead and manage teams in multiple telecom projects and contribute to business development with highest level of customer satisfaction by co-creating the value in addition to base delivery.

CANADA EXPERIENCE

Over 4 years of working experience in Canada over the period of 2003 - 2012.

oNearly 6 months of software engineer experience in Nortel Networks, Canada

oOver 3.5 years of Lead and Project Manager experience in Mitel Networks, Canada

EXECUTIVE SUMMARY

o15+ years of telecom domain experienced project/program management professional

o1 year 1 month in Evolving Systems

o9 years 4 months in HCL Technologies

o5 years 2 months in Wipro Technologies

oOver 11 years of end to end delivery experience, Over 9 years of Project Management experience

oOver 10 years of Team Management experience

oHandled teams of varying sizes from 5 to 30 engineers

oManaged teams comprising of developers, senior developers, testers, tech leads, associate project manager

oHandled businesses of size ranging from US $ 500K to US $1.5 million, also played a major role in winning US $ 400 million multiyear deal.

oHandled all the projects with utmost customer satisfaction, all the projects having customer satisfaction ratings ranging from 5 to 7 (at 1 to 7 rating scale).

oExcellent track record in building high performance teams, keeping team motivated and eventually maintaining the attrition level close to zero.

oContributed technically in development area and published white paper. Self-motivated and quick learner.

PROFESSIONAL EXPERIENCE

Evolving Systems Mar 2015 – Present

Project Manager

Managing multiple teams/projects to develop products (Android App and Portal) in OSS domain. Quickly picked up and learnt the products and processes and worked towards improvement areas.

Key Contributions:

Stream lined the time sheet management process and optimized the effort utilization.

Introduced new processes for efficient and quality deliverables.

Managing multi-site teams for a new product development, product is having high visibility to the organization levels and potential key contributor to higher revenues

Technology & Tools:

MS Office (MS Excel, MS Power Point, MS Project, MS Word), Project and Release lifecycle, Status Reporting, Scrum, Kanban

Project monitoring and control, risk management, escalation management, Scrum, Agile Project Management

HCL Technologies June 2014 – Feb 2015

Project Manager

Performed project manager role for a CDMA project for Alcatel Lucent client. Quickly picked up and learnt the CDMA release process and activities without much training and knowledge transfer. Co-ordinating the CDMA release activities, monitoring and control and risk management. Effective status reporting to release management teams. Coordinating between development, testing and support teams.

Key Contributions:

Streamlined the defect and change requests management process and kept them up to date to monitor them across the releases

Coordinated effectively between multiple time zones across multiple teams (build, development and testing and release management teams).

Technology & Tools:

MS Office (MS Excel, MS Power Point, MS Excel etc), Project and Release lifecycle, HP PPM

Status Reporting, Project monitoring and control, risk management, escalation management, Agile and Scrum

HCL Technologies Jan 2014 – May 2014

Project Manager

Front ended the major business win in wireless telecom space for HCL. Understanding the customer requirements, explore the fulfilling options within and outside organizations. Interviewing and hiring the suitable resources for customer requirements.

Key Contributions:

Played major role in winning US $400 million wireless domain business for HCL.

Interviewed and hired the suitable resources for CDMA/WCDA projects for client.

Escalated at the right time about profiles inflow for fulfilment from internal and external source to the senior management.

Followed the right practices for position fulfilment in between the tough competition even though competitor’s doing the head hunting across vendors which aided us in winning the deal.

Technology & Tools:

MS Office (MS Excel, MS Power Point, MS Excel etc), Project and Release lifecycle, Status Reporting

Escalation management, Interviewing

HCL Technologies Jul 2012 – Dec 2013

Project Manager

Performed an individual contributor (developer) and project manager role for Intel Mobile Communications client in IMS project in LTE domain.

Key Contributions:

Proved self technically and project & team management areas and won customer confidence which helped in growing business from this customer from $ US 480000 to $ US 1500000.

Built a confidence within the team and built a highly motivated team which helped in achieving close to zero attrition in these projects.

Recognized for outstanding performance in these projects, team management and building customer confidence.

Technology & Tools:

IMS, SIP, C Programming, Clearcase, Source Insight, Unix, Feature enhancement and bug fixing

Team Management, Business development, Project Management, monitoring and control, Agile, Scrum

HCL Technologies Jan 2006 – June 2012

Project Lead/Manager

Hired for the PBX project as a core team member to travel to client’s place (Mitel Networks Corporation, Canada) and bring the project to offshore for execution. Built and lead team for PBX sustenance project from offshore and travelled to client’s location many times (overall 4+ years in onsite) to perform onsite coordinate role.

Key Contributions:

Played a major role in building an ODC and growing it from 10 engineers to 125 engineers.

Played an onsite co-ordinator role and solved critical customer’s customer issues to arrest the potential business loss to the customer.

Developed a tool to forecast number of resource required to support end of life product which gave cost savings of US $ 180000.

Published a white paper “Cross Functional team to support EOL product” in Good Practices conference held at organization level which received an award and recognized in the organization

Technology & Tools:

PBX, VoIP, C Programming, Clearcase, Clearquest, Unix, VxWorks, Team management

Onsite coordination and business development, Project Management, monitoring and control

Wipro Technologies Apr 2002 – Dec 2005

Team Lead

Performed an individual contributor role to develop features and fixing bugs for PBX software for a North American telecom major (Nortel Networks, Canada). Travelled to onsite and brought the particular PBX platform work to offshore, this also included decommissioning PBX hardware lab and commissioning in offshore. Built a team and lead to sustenance this PBX platform.

Technology & Tools:

PBX, VoIP, C Programming, Unix, VxWorks, Feature enhancement and bug fixing

Team management, Onsite coordination and business development

Wipro Technologies Oct 2000 – Mar 2002

Systems Engineer

Undergone 3 months corporate training in Telecom Basics from IIT Madras, which was part of Wipro Corporate training for newly joined engineers. Performed an individual contributor role to develop features and fixed bugs for Element Management System (EMS) for an Optical switch for a client Nortel Networks, USA.

EDUCATION AND TECHNICAL PROFICIENCIES

Bachelor of Engineering (B.E) in Computer Science & Engineering (2000)

Sri Jayachamarajendra College of Engineering (SJCE), Mysore, Karnataka, India

Management/Technical Skills

Project Management, PBX, Call Control/Processing, VoIP, SIP, Android, Microsoft Project Plan, Microsoft Office tools,

HP PPM, Agile, Scrum, Kanban, C Programming, UNIX, Clearcase, Clearquest, NetSuite

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