Customer Service Manager

Patricia Ann Strickland

*** ******** *****

Meridianville, AL 35759

Ph.: 256-***-****

E-mail: **********.********@*****.***

PROFESSIONAL OBJECTIVE:

To secure a challenging position within a successful organization that will further expand my professional development and provide advancement opportunities in the fields of Office Management and Customer Service

PROFESSIONAL PROFILE:

Ability to interface effectively with internal business teams and external customers; to flexibly adapt to high-paced, stressful, and constantly changing environments

Effective leadership and team building qualities such as communication, integrity, discernment, problem-solving, and risk management

Proven track-record with multi-tasking and balancing multiple projects and/or tasks with varying levels of priority and urgency

PROFESSIONAL CREDENTIALS:

Campus Security Officer April 2016- Present

Huntsville City Schools

Primary mission is to provide a safe environment for all students, staff and visitors. Also tasked with preventing damage and loss of property by responding to incidents quickly to maximize classroom uptime. Works closely with the Huntsville Police Department School Resource Officer. Secure doors and windows, patrol hallways during class time and during classroom changes, assist teachers and administrators with student behaviors

Office Manager/ Account Analyst June 2011 – July 2015

FreeBird Bail Bonds

Prepared and reviewed budget, revenue, expense, payroll entries, invoices, and other accounting documents. Compiled and analyzed financial information to prepare entries to accounts, such as general ledger accounts, and document business transactions. Monitored and reviewed accounting and related system reports for accuracy and completeness. Made bank deposits, administered down payment assistance program for customer, Interact with internal and external auditors in completing audits. Posted account receivables, printed daily reports, updated customer files, preparation of receipts and drafts for accounts payable and maintained cash register. Closed out and balanced credit card machine. Developed and maintained financial data bases, computer software systems and manual filing systems. Received obligated and tracked customer refunds within the company system. Worked closely with manager to monitor, track and analyze the status of current funds. Monitored financial payments of customers,

Recommended remedial action to correct adverse trends and situations; make appropriate adjustments to current year accounts and documents future year budget impacts. Reviewed, analyzed and interpreted the guidelines and proposed legist applying to current work situations to preclude any misuse of appropriated funds on the invoices. Identify plans, optimize and allocate resources to accomplish multiple projects within state guidelines. Monitored company budget and recommend remedial action to correct adverse trends and situations, make appropriate adjustments to current year accounts and documents future year company budget impacts Served as liaison for Bail Bonds agents and clients to enhance communications and build relationships and to work with legal agencies to facilitate the release of inmates or the capture of escapees. Write bonds, train new bond agents, coach and counsel customers and enforce disciplinary procedures for violation of rules and requirements to assist in the reduction of policy escapes.

Senior Technical Assistant May 2010 – June 2011

Roscoe’s Beverages

Supported office manager in proposal preparation and submission; coordination and follow-up for projects and high-level briefings; and arranging travel and set meetings. Update databases, generated reports, purchased supplies, maintenance services, and coordinated all facility maintenance. Proficient in uses of Office XP and strong keyboarding skills. Supported Human Resource Manager in scheduling interviews and generating follow-up letters. Assisted with all aspects of new employee orientation, assemble new hire packets and process all new hire paperwork. Process all personnel action forms. Interface on a daily basis with employees, managers, and HR Representatives to achieve organizational goals. Maintain HR correspondences, forms, reports, personnel/medical files and other HR related data. Conduct exit interviews with terminating employees, to include assistance with all COBRA related issues. Assisted in the recruitment and training of team members and oversight of the daily operations of the store. Generate statistical reports, summaries, and statements related to payroll and indirect charges. Research and compile budget information for daily Operations .Familiar with cost plus, firm fixed priced, Blanket Purchase Agreements, labor hour and prepared monthly status reports for opened and closed purchases orders. Reviewed and analyzed sales figures and forecasted future sales volumes to maximize profits as well as interpreting trends to facilitate future planning.

North Alabama Counseling Services September 2010 – December 2011

Program Service Aide

Transported clients to Individualized Service Plan (ISP) meetings and court hearings and conducted pre and post trip inspections, emergency evacuation drills as required and implemented safety protocol to ensure the safety of all clients Adhered to Local, State and Federal regulations and ordinances as well as implemented and provided status reports and reviews to management and courts as requested .Assisted lead counselors with the day to day needs of the facility and clients such as new patient orientation, scheduling meetings and coordinating visitation schedules and the processing of patients exiting the program.

Rural Carrier Associate

United States Postal Service February 2008 – September 2010

Delivered mail to prescribed customers along assigned route, collect outgoing mail and parcel post and maintains accurate records relating to customer changes and/or transactions .Conducted inventory and tracking reports to ensure compliance with applicable regulations and laws and the resolution of any problems/concerns that arise. Provided customer service to postal customers and maintained working knowledge of new and updated products, services and fees that impact postal customers

Cheapest Bail Bonds July 2007 – January 2008

Bail Bondsman

Assisted clients with bail applications, collected bail payments and execute bail bonds as well as process required documentation to fulfill court release requirements. Maintained accurate records of executed bail bonds and worked closely with clients to ensure the mitigation of flight risks; and ensure bounty team received timely and accurate information regarding bond violator’s .Provided status data to courts and probation offices as well as law enforcement as necessary to ensure an open relationship with clients and the judicial system.

Neaves Davis Center for Children March 2007 – July 2007

Juvenile Detention supervisor

Prepared and presented reports to the court, probation commitment programs and other service providers as well as appeared in court as required. Maintained and updated case files on delinquent youth detainees in accordance with the Department of Juvenile Justice standards, policies, procedures and QI standards as well as adhere to local and Federal Government regulations. Provided recommendations to the State Attorney’s Office within statutory time frames; provided necessary services, after initialing on-going assessment of the youth and coordinated services and staffing including multi-disciplinary staffing (Commitment Conferences) and assessments as needed.

Madison County Sheriff’s Department March 1996 – December 2006

Lead Detention Officer

Monitored inmates, staff and multiple movement and waiting area cameras and enforced security protocol to ensure the compliance of detention center regulations and safety standards .Provided oversight for the processing of inmates, detention center visitors such as health care providers, clergy and attorneys as well as conducted observation and incident reports for issues that occurred during visits. Trained and supervised detention officers and staff members to ensure established protocol and was followed and provided team reviews to help improve overall operations

EDUCATION:

Lee High School Graduate - 1993

COMPUTER SKILLS:

Microsoft Word, Outlook, Excel, PowerPoint, Internet Explorer, JMA (Jail Management Software), Office Related Software Programs

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