Usama Hayat Malik

917-***-**** acv9s5@r.postjobfree.com 5109 Excellence Blvd 515A 33617

SUMMARY

Masters in Electrical and Electronics engineering. Proven skills in Pre-sales with a strong background in Salesforce and Cloud-based networking working with Cisco Systems INC. Able to provide customers with technical support and professional communication skills.

EDUCATION

Masters of Science – University of South Florida (USF) January 2015 - present

Microelectronics

Bachelors of Science – Ghulam Ishaq Khan Institute (GIK) May 2009 – May 2013

Opto-electronics

WORK EXPERIENCE

CISCO SYSTEMS, INC - Pre-Sales Engineer (Full-time) July 2013 – December 2014

Salesforce consultant for 68 users in 2 region

Cisco Certified Network Associate

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.

• Worked on various Salesforce.com objects Accounts, Contacts, Cases, Opportunities, Leads, Campaigns, Reports and Dashboard

Provided custom reports and dashboards to support the needs of the users and executives

Introduced the company CISCO MERAKI that manufactures Cloud Managed 802.11 AP

Implementing wireless architecture Meraki Cloud Managed Access Point MR16, MR22 and MR24

Giving on-site tutorials /demonstration to clients on all MERAKI products using the DASHBOARD.

Gather and collate network requirements by working with clients and colleagues.

Document all network set-ups.

Liaise with support teams, working together to resolve customer issues.

Work as part of a team with excellent communication skills.

Ministry of Foreign Affairs - Network Engineer (Part-time) May 2012 - August 2012

Designed and implemented the office network consisting of 300 End-users

Maintained the network by troubleshooting the network

Completed system documentation for the online portal

NESCOM (National Engineering and Scientific Commission) -Intern June 2011 - August 2011

Developed Solar tracker on PCB using PIC micro-controller

Learnt C language for micro-controllers MikroC

Learnt assembly language for micro-controller 8051

Member Kappa Sigma Fraternity (Kappa Delta Chapter) Fall 2015 – Present

SKILLS SET

Pre-Sales:

Working with Customers:

•Conducted industry trade shows, exhibitions, seminars and training sessions to promote products and services. (On-site and WebEx) with current and potential clients specializing in CISCO and MERAKI products

• Worked closely with customers on the technical requirements to provide technical solutions – Identified requirements, including technical details sufficient for product definition.

• Provided CISCO and MERAKI product updates and technical advice to clients – Explained technical capabilities and business benefits of solutions to the customer from engineering level to senior executives.

Working with Sales and Marketing Teams:

•Worked with the sales team to develop selling strategy within the target accounts – Network designing

•Salesforce User/Consultant

•Worked on Salesforce.com objects Accounts, Contacts, Cases, Opportunities, Leads, Campaigns, Reports and Dashboard

Networking:

Cisco Certified Network Associate

Experienced Cisco Network Engineer

Routing/WAN: EIGRP, OSPF, IP ROUTING, HDLC, PPP, ISDN, VoIP, QoS

Switching: VLAN, STP, RSTP, HSRP, GLBP

Security: ACL, NAT, FIREWALL

Hardware: Catalyst 2950/ 3550/ 3750/ 4500 Series Switches

Implementing Cloud Networking Architecture using Meraki products.

Meraki Cloud Managed Access Points MR16, MR22, MR24, MR34, MR62, MR72 (Bluetooth)

Mesh routing, CMX (Connected Mobile Experiences), AirMarshal

Troubleshooting Cisco 7910, 7912, 7936, 7940, 7960 IP Phones.

Hands on routing and switching.

Specialist on Cloud based AP

Meraki Cloud Managed Access Points MR16, MR22 and MR24

Troubleshooting Cisco Meraki Dashboard

Electronics:

Hardware: Micro-controllers PIC16F877, PIC18F452, PCB Manufacture, Architecture 16-bit Processor

Software: MultiSim, Proteus, ARES, CoventorWare, Comsol, Cadence

Simulation & programming:

AutoCAD, Mat-lab and Pro-E

C/C++, Assembly Language, LINUX, VHDL

Miscellaneous:

Salesforce.com, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Adobe Photoshop, Sony Vegas.

Strong communication skills, both written and verbal – Business writing skill

FINAL YEAR PROJECT

Hand Gesture Recognition Glove (Sign language to speech conversion)

A micro-controller based device used to detect the gesticulation of hand for gesture recognition by the use of sensors, which technically converted the American Standard Sign Language into text and speech both displayed on an Android phone application

Microcontroller (16F877) coding in C language, software used was MikroC.

Circuit simulation in PROTEUS (ISIS) and ARES

Circuit was implemented on a PCB and components used included Flex Sensors, resistors, and capacitors.

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