Customer Service Manager

Location:

Friendswood, TX

Posted:

August 20, 2016

Contact this candidate

Resume:

Janice Stockton

***************@*****.*** 281-***-****

**** ********,******, ** *****

To Obtain a position utilizing my strong customer service training and management skills, crisis mmanagementknowlege for the betterment of all entities.

EXPERIENCE

Publicist

CWC PR - Las Vegas NV

Feb, 2014 / August 2016 relocated to Houstob Tx.

Publicist responsible for handling Clients and campaigns for multiple entities entertainers musicians corporations and start up simultaneously. Traveled 85%

All facets of PR including handling day to branding brand management crisis management endorsements set radio television print interviews written press releases and general care and concern for clients

Winback Team Lead Specialist

NRG - Spring TX

Jun, 2013 / Oct, 2014

Top sales agent and top customer service agent 13 of 17 months. Chosen to speak in front of regents and management staff regarding customer service skills,

Benefits Specialist

Aon Hewitt - The Woodlands TX

Oct, 2011 / Jun, 2013

Handled renewing benefits for employees and retirees of. Boeing Bank of America and Service Masters

Customer Service Lead

John Moore - Houston TX

Oct, 2008 /, 2010

Top sales and service lead training floor agents heavy knowledge base in plumbing, HVAC, water restoration, electrical, warrantys insurance knowledge of Dispatch and qualuty control

Public Relations Executive

CM3 Media Group - San Bernadino California

Apr, 2001 / Jul, 2015

Executive Public Relations officer fir Major PR Firm in California

Customer Service Rep 3

Verizon Wireless - Houston TX

Nov, 1998 /, 2001

Floor trainer for billing dept.

Key Holder Apparel manager Office Manager. Cash wrap lead

JTraineust for Feet - Spring TX

Nov, 1996 / Sep, 2002

Office manager handled cash outs payroll training of new cashiers interviewing. And terminations Apparel Store Manager Key holder responsible for opening store clising store ordering merchandise. Scheduling

EDUCATION

Lamar University

Mass Communication

1986 - 1992

Klein High School

General theater

1983 - 1986

SKILL HIGHLIGHTS

Customer service

Sales

Ten Key

Knowledge of energy plumbing electrical hvac funeral services bartending

Public Relations. Writing Copy press releases typing.

Handle pressure. Well

Service oriented

Managerial Experience

Crisis Management

Social Media marketing and management

Operation of all office equipment

Excel Spreadsheets

Payroll experience

Skilled TrainerBG.M.Manager1989-