Manager Customer Service
Resume:
Cheron Holland
Alexandria, LA 71303
Message: 318-***-**** or 318-***-****
********@*****.***
EDUCATION:
Bachelor of Arts in Business Administration: 1993
St. Xavier University
Chicago, IL 60655
Major: Financial Management Minor: Computer Business Systems
Louisiana College - Alternative Certification Teach Program - 2008
WORK EXPERIENCE:
Aime Hospice Dates Employed: 4/15-Present
Business Office Manager
Managing all office activities including clinical records, human resources, payroll,
and Patient records. Processing all direct patient expenditures, payroll, personnel
Records, time sheets and expense reports. Volunteer Manager and Coordinator for organization.
Haven the Creative Connection Dates Employed: 1/14 – 4/15
Program Director
Coordination and administration of all aspects of a Non-Profit Reading program including planning, organizing, staffing, leading, and controlling program activities.
American Institute Consumer Studies Dates Employed: 9/12 -1/14
Field Interviewer
Traveled to respondents home in various states and interviewed over
500 adults for participation in National Consumer Survey. Respondents
paid for their time upon completion.
Family Counseling Agency Dates Employed: 6/11 - 7/12
Interim Finance Director
Removed Tax liens form the Federal and State Government for back
taxes. Completed grant billing for governmental agencies resulting in
$300 thousand in revenues to keep Agency afloat. Prepared payroll and
reconciled employee’s pension and retirement accounts.
Aces Accounting & Income Tax Preparation Dates Employed: 1/00 - Present
Owner
Prepares personal income taxes and provides computer training
services. Assist small business clients with accounting services,
advertising, marketing and promotions.
Research Triangle Institute of North Carolina Dates Employed: 6/10- 4/11
Field Interviewer
Traveled to Respondents home and interviewed over three hundred
respondents for participation in National Drug Survey on drug use and health.
URBan Radio Broadcasting Dates Employed: 3/08 - 10/09
Business Manager
Business director for two radio stations - KMXH and KBCE-FM. Managed
finances and day to day operations of busy office. Completed payroll
and timesheet monitoring for staff.
Rapides Parish School Board Dates Employed: 8/06 – 2/08
Second Grade Teacher
Hope House of Central Louisiana Dates Employed: 3/05 - 6/06
Office Manager/promoted to Assistant Director (under Karen Martinez LSW)
Managed finances, staff and volunteers for local homeless women and
children shelter. Maintained general ledger and grant accounts.
Supervised volunteers and coordinated volunteer services with program
needs; Assisted outside auditors and accountants with financial data;
Prepared payroll and monitored staff leave requests; Wrote technical
submission and grants.
Remedy Intelligent Staffing - Temporary Assignments
McKessonAPS- Dates Employed: 9/2003 - 2/2005
Database Expert
Coordinated tasks of cross-functional teams - engineering and pill
classification, focused on testing the counting accuracy of Robots
for Pharmacy Automation; Assisted with data collection and
disseminated testing information to internal/external customers;
Created analytical statistical reports using Excel.
Bolen, Brenner & Parker Law Corporation - Remedy
Dates Employed: 9/2003 - 12/2003
Billing Accountant (replaced accountant on maternity leave)
Responsible for timely billing and processing client payments.
Reconciled daily deposits and posted payments to Corporate General
Ledger. Reconciled weekly accounts payable and receivable.
City of Alexandria Utility Department Dates Employed: 1/2000 -8/2003
Senior Accountant\Delinquency (Collections) Manager
Supervised staff of 30- account clerks, customer service representatives and
Clerical staff. Delegated tasks and audited procedures; Developed and implemented City’s delinquency collection procedures, reducing delinquency from $2.7 million to $200,000 in 8-month period. Supervised and audited manual billing of Industrial
and large Commercial customers while creating script files to process third-party billing.
Rapides Parish School System Dates Employed: 12/1998 - 12/2000
Substitute Teacher/ Long-Term Sub
Developing and evaluating curriculum to teach elementary and
special-education to grades K-5.
Cleco Corporation Dates Employed: 2/1996 - 12/1998
Pineville, LA 71302
Fuel Statistician promoted to Resource Coordinator
Negotiated and arranged cost efficient economical purchases, delivery and
return of material, supplies, equipment, etc. Established vendor
alliances and strategic partnerships with other power suppliers, while
administering contracts and negotiating for material, equipment and labor
resources. Monitoring the condition of Cleco’s Power System, via computer
terminals and predicting the demand for Purchased Power; Analyzed weather
conditions and surveyed power market; Audited negotiations and contacts
of Energy traders and Power Marketers and formulated strategies to pursue
cost-effective purchases and trades; Prepared Financial Statements for
Profit Center while itemizing expenditures and accruals.
JOB-RELATED TRAINING COURSES: JOB-RELATED SKILLS:
Leading When You’re Not in Charge
Strong communication skills, (verbal & written).
Auditing
Expert computer skills - in thefollowing programs:
Performance Appraisals Review Word processingapplications (WordPerfect, Microsoft
Managing Diversity Word, AmiPro)
Time and Stress Management All Spreadsheets application
(Excel, Lotus 123, Hyperion)
Communicating with Difficult People Database Management (Approach, Access)
Powerpoint
Chamber of Commerce - Executive Leadership Class
Alternative Certification TEACH program -LC College
Banner Finance and Production - TABS
Quickbooks & Peachtree Accounting Software
Typing 90 w.p.m.
JOB-RELATED CERTIFICATES AND LICENSES AWARDS AND RECOGNITION
Published Author, The Bully – Carmen & Artela (book 1 of 3), Children’s book
Driver’s License,
State of Louisiana Leading Step Award -
1998 LA Chamber of Commerce
Notary Public, State of Louisiana
Who’s Who Among Professional Management - Member
Certified Teacher - PL2
Team Captain, March of Dimes WalkAmerica, 2003
Certified Electronic Tax Filer, Internal Revenue Service
REFERENCES FURNISHED UPON REQUEST
REFERENCES
Paul Harvey, MPA, Administrator
State of Illinois
Gregory Bennett, System Analyst
City of Alexandria
City Hall
Yolanda Jackson
Union Tank
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