Manager Engineer
Resume:
LUKE H KHIEU
Kent, WA *****
(206) 753 - 9104
*********@*****.***
Objective
Seeking a position as Manufacturing Engineer where I can effectively utilize my experience and skills to make a positive contribution to a team
Summary of Qualification
Over 15 years of experience in software development lifecycles (SDLC), enterprise infrastructure, and web-based software. Thorough understanding of Agile methodologies, scrum, user stories include test plan/cases, functionality, regression, acceptance, integration, performance, load, usability, data driven testing.
Proficiency in working with Oracle database, Microsoft SQL Server, Unix/Linux server, Java Selenium, .NET C#, VBScript, Javascript, Unix commands, relational database & schema creation
Technical applications used: .NET C#, Java Selenium, Javascript, Unix commands, VMWare, VBScript, Python, Perl, Powershell, Oracle Database, SQL server, MySQL, SQL Developer, HP UFT, Quality Center, Confluence, MS TFS test manager, C/C++, Visual Studio, Sharepoint, Microsoft Office tools, Word, Excel, Project, PowerPoint, Visio, ASP.Net, SOAP, Web Services, VersionOne, JIRA, Jenkin, RunDeck, eclipse, XML/HTML.
A team player, enthusiastic, hardworking, highly motivated, well-organized, detail-oriented, be able to take on initiatives without supervision and ability to work independently.
Creative thinking, problem-solving, good analytical skills, troubleshooting skills on complex system.
Excellent communication and writing skills.
Certified training with SAFe ScrumXP
Education
Western Washington University
Bachelor of Science degree in Computer Science, 2000
Technology Training
Windows System Administrator at Bellevue College
Network+ and A+ at Bellevue College
Fundamentals of Java
Fundamentals of Unix & Shell Scripting
Oracle 10g Fundamentals
Fundamentals of Selenium & QTP
Introduction to Cloud Computing (AWS & Azure)
Employment
Boeing Renton, WA
Quality Assurance Analyst 3 9/2011 – 8/2016
Document user requirements to meet Airplane Health Solution business objectives and define AHS customer needs in terms of functional/non-functional technical requirements. Identify and validate requirements with customer support, software architects, product engineers, and development and test team. AHS application collects data in real time from the flying fleet and makes it available to ground operations.
Works with AHS product manager, engineers, and stakeholders to define agile user stories to record the functional requirements and develop tests that satisfy the quality, cost and delivery requirements of customers.
Investigates and analyzes AHS software problems, and assists product engineers and developers to resolve them. Write SQL queries for back-end database testing in Oracle to validate the data of application
Review enhancements and defects and develop test scripts to verify AHS Classic & New functionality/user scenarios include UI, backend, data validation. Provides written test results and defects for test execution
Successfully testing and release a solution for Electronic Log Book Integration and AHM/British Airway back office integration projects. Designs, records and executes automated and manual test cases to validate AHS functionality against its specifications (user stories and change requests).
Contribute to the development of automation framework for regression test suite using Java Selenium Hybrid/TestNG framework.
AT&T Services Bothell, WA
Sr. Quality Assurance Analyst 12/2008 – 8/2011
Review functional requirements & user flows with system/data analysts and program managers to ensure that software quality is incorporated into new web designs in java web-based for att.com, U-verse & DSL products to increase sale profit for Ecommerce team
Lead complex projects with significant customer impact. Coordinate testing activities with developers, offshore team, & all parties involved with the project.
Develop & execute detailed test plans and test cases to validate functional specifications for new projects. Participate in project release cycles, product launches, investigate issues and report defects.
Serve as a technical expert in multiple areas of att.com applications. Recommend and implement process/products improvements
Responsible for functionality testing, API testing in Java, integration, acceptance test, and End-to-End testing.
Execute QTP automated test scripts for regression and contribute to develop and update automation test suite.
Clearwire Inc. Kirkland, WA
Sr. QA Analyst 9/07 – 11/08
Perform black box and white box testing for enterprise billing system, web-based Ecommerce order entry and CRM applications. Ensures the quality and reliability for back-end and front-end applications of the billing system.
Build test plan and test cases for major software releases and including regression, functional, automated, performance, and integration testing.
Contribute to development of automation framework for billing system using .NET C#, NUnit, & WatiN
Contribute to the overall quality of the project release by reviewing requirements documents, technical designs, and other upstream documentation. Track open bugs and work with development team to ensure identified issues are resolved in a quality and timely manner
Visto Corp. Seattle, WA
Sr. QA Engineer 7/2004 – 8/2007
Testing all components of core product deployments to wireless push email server applications including java web sites and pda devices
Define, document, execute, and maintain all test materials (matrices, test plans, test procedures, test cases, and reports) for wireless enterprise communications products and prepare bug metrics.
Lead and participate in the full testing cycles, from detailed planning through to test definition and execution. Work with key project members and drive the development of test plans, strategy, and approach.
Coordinate and execute functional tests on complex system. Contribute to project success while simultaneously completing individual tasks and goals.
Tracking and reporting of detailed test activities and test results. Setup and maintain an end-to-end test environments
Contribute to enhance test automation framework using .NET C#, NUnit, & WatiN
Cingular Wireless Redmond, WA
Quality Assurance Analyst 7/2003 to 6/2004
Develop test plan/cases for new software releases on multiple wireless devices.
Perform test execution for consumer & enterprise communication software applications. Work closely with lead and other technical groups to identify issues, and resolve problems.
Participate in product requirement and technical review. Perform regression test on maintenance releases. Tracking and reporting of detailed test activities and test results
Experience working with Quality Center to ensure test plans and test cases are updated as needed
Infospace Inc. Bellevue, WA
Software Design Engineer in Test 5/2001 to 4/2003
Write and execute test plan/cases for wireless applications, web-based email and search engines (dogpile & metacrawler)
Develop automated test tools to assure the stability of private-label portals include web-based email application and search engines using Mercury WinRunner & TestDirector
Perform functional, behavioral, and ad hoc testing. Analyzing test requirements, estimating test efforts, setting up test environment, executing test cases, creating test reports, communicating risks and status to test manager & key project members
Work closely with developers and program manager to identify issues, document discovered defects, and resolve problems.
Participate as a team member to rollout new software products for multiple major wireless carriers’ home sites. Work with development and customer support engineers to resolve issues.
Microsoft Inc. Redmond, WA
Software Test Engineer 6/2000 - 5/2001
Perform functional, behavioral, and ad hoc testing for Windows 2000 server. Installing and configuring Windows server and validate patches & applications rollouts for multi-localized windows server.
Conduct automated client/server BVT & Functional for Windows Media Services using stream matrix technology
Troubleshoot test issues & BVT failures. Report the BVT status and result. Work with feature teams regarding BVT automation improvements.
Western Washington University Bellingham, WA
System Administrator 9/1997 - 3/2000
Troubleshoots, diagnoses, and resolves problems with software and hardware in computer lab. Repair desktops, peripherals, network devices, and related equipment in the lab
Monitor network including operating system, Ethernet transport system and related hardware/software. Maintain hardware, software, user access, directory structure, and volume use.
Perform routine maintenance and manage lab network activities include installing, configuring, monitoring, maintaining, supporting, and optimization of all hardware, software and internet infrastructure.
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