Administrative Assistant Customer Service

*** **** ***** ***** *******, GA *****

(H) – 470-***-****

********@*****.***

Dorothy S. Williams

Objective: To implement and assist employer with my excellent service skills.

EMPLOYMENT HISTORY:

School Mom – September 2015 to present Volunteer at Amana Academy for cafeteria duty, receptionist, traffic control and field trips.

PDR Transcription Services – May 2013 until March 2015 (Part time/freelance) position typing recorded statements for various insurance companies.

After Hour Services – Atlanta, GA – January 2000 to March 2013– Office Manager/Administrative Assistant – Implement and maintain excellent customer service relationships with clients. Assist with scouting for new contracts/clients. Preparing invoices, maintain employee records, schedule work assignments, process work orders, payroll, bank deposits, order office and contractor supplies, bookkeeping. File and maintain business licenses, Supervise, Work Comp Insurance Claims and deliver pay checks

International Insurance Personnel – Atlanta, GA – May 1996 to November 1999 – Commercial Underwriter – Answer phones to constantly update and verify customer information for policies and inform customer of policy rates. Assess risks with information given and proceed accordingly. Advise customers of various products that may be beneficial to them. Accounting, audit, set reserves, coding, transcribing, data entry, Workers Compensation, Auto Liability and Commercial Lines underwriting

Ward-THG – Atlanta, GA – February 1995 to April 1996 – Claims Clerk/Transcriber – Transcribed daily reports and Declarations for London Underwriters, performed special projects for managers and supervisors, video depositions, mail merging, set reserves, coding, written and verbal correspondence to various departments.

Byron Hill Productions – Atlanta, GA – July 1993 to January 1995 – Production Administrative Assistant – A music video company. Administrative duties, accounting, phones, set up conference call, payroll, billing, travel arrangements, set up personnel to accompany talent while in town distribute daily call sheets.

Kemper National Insurance Company – Atlanta, GA – June 1990 to June 1993 – Claims Clerk and Transcriber– Transcribe file correspondence, file Accord and Work Comp forms. Receive and input new claims via phone. Transcribe depositions and declarations, check reserves for accuracy, phones, filing most insurance and legal documents.

TECHNICAL EXPERIENCE:

IBM compatible and McIntosh/Apple PCs. Various copy, fax, adding and postage machines. Various phone systems up to 12 lines and printers. Microsoft Office Windows, Outlook, Excel, Powerpoint, Quickbooks, WordPerfect, Paradox and Pencalc software and Internet savvy.

EDUCATION:

Dillard University of New Orleans – Psychology BS

Delgado Community College of New Orleans – Computer Science I & II, Accounting and Word Processing

Control Data Institute – Computer Programming and Operations

REFERENCES FURNISHED UPON REQUEST

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