Customer Service Real Estate

Ingra Jenkins ************@*****.***

** ***** ***** **** **** Coast, FL. 32164 310-***-****

Summary of Qualifications

A direct and decisive professional, with management capabilities, who provides supervision and leadership as well as organization, time management, prioritizing, and task delegation. Self-directed, results-oriented professional offering a dynamic career history of progressive experience. Combination of hands-on and cross-functional property management background with effective real estate sales skills. Solution-focused attitude; recognized as a competent decision-maker with a keen ability to identify, analyze, and minimize issues. Well-honed communication skills; effective in developing strong working relationships with the management team.

Professional Experience

Oaks Management Thousand Oaks, CA

Apartment Manager July 2010 – June 2015

Proven ability in identifying and qualifying potential residents to lease at St. Charles Apartments.

Duties include: tenant retention, market surveys, and providing outstanding customer service.

Identify resident challenges and collaboratively shapes solutions to meet their needs.

Works independently to market the properties which result in instant profitability for the company.

Collect rent, makes deposits, process maintenance work orders for repairs, checks the property for cleanliness and ensures that residents follow policies and procedures.

Riverstone Properties Santa Ana, CA

Leasing Consultant July 2008 – July 2010

Proven ability in identifying and qualifying potential residents to lease at Parc Chateaux Apartments.

Duties include: tenant retention, market surveys, and providing outstanding customer service.

Identifies resident’s challenges and collaboratively shapes solutions to meet their leasing needs.

Works independently to market the properties, which resulted in instant profitability for the company.

Collects rent, makes deposits, processes maintenance work orders for repairs, checks the property for cleanliness, and ensures that residents follow policies for the recreation center areas.

Realty World Los Angeles, CA

Real Estate Agent May 2006 – June 2008

Promoted sales of residential and commercial properties to interested and qualified clients.

Analyzed financial statements and commitment letters to work with Loan Officers for applications.

Provided outstanding account management developing and closing sales opportunities in the market.

Sent paperwork to escrow companies for closing, cold calling, farming specific demographic areas, and advertised in local newspapers and Real Estate magazines.

R & B Enterprises: Oakwood Apartments Los Angeles, CA

Account Representative/Bookkeeper November 1995 – May 2006

Provided customer service to residents, processed refund checks, approved leases, and moved-in files.

Reviewed files of credit history, appraisals, and income; and prepared monthly reports for supervisors.

Demonstrated mathematical strength consistently by balancing books weekly at an early age.

As Bookkeeper responsibilities included: A/P, A/R, Payroll, bank reconciliation, and financial reporting.

Education

Cal State Northridge Northridge, CA 1993

Century 21 Real Estate School Encino, CA 2002

Institute of Real Estate Management Los Angeles, CA 2011

Licenses

California Real Estate License

California Insurance License

ARM Certificate

Computer Skills

Microsoft Office (Word, Excel, Outlook), QuickBooks, Yardi

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