Customer Service Sales

Heather Miller

Jacksonville, FL *****

**************@*****.*** - 904-***-****

Expert retail sales professional offering over 10 years experience in retail customer service and retail management. Focused on exceeding sales goals. I am a punctual retail sales professional focused on exceeding expectations and building customer loyalty. Flexible schedule and strong mathematical aptitude. I Pride myself on being enthusiastic and outgoing associate, proficient at building positive relationships with new and existing customers by offering superior customer service. I am an accomplished Assistant / Store Manager with over 10 years of managerial experience in a retail setting. Areas of expertise include sales, recruiting, customer service, and people management. I recently have relocated to Jacksonville, Florida from Arkansas. Authorized to work in the US for any employer

WORK EXPERIENCE

Service Advisor

Goodyear - Jacksonville, FL - November 2015 to Present Service Writer

Pepboys Automotive - Jacksonville, FL - August 2013 to October 2015 Determine the customer needs by asking relevant questions and listening actively to the responses. Book service appointments for clients as well as explain benefits of products and services. I am responsible for effective operation of the service center which includes: sales, productivity, and profitability.

I Assist with the supervision and direction of associates in the service center, and I am responsible for ensuring that the service center operates under safe conditions Receiving Manager

Lowes Home Improvment - Blytheville, AR - February 2012 to June 2013 Trained 4 new sales associates each quarter.

Operated various power equipment, to unload freight coming into the store. Ensured that the manifest and the product were correct and received properly. Also unloaded by hand several box freight tucks and appliances. Dispatch loads to the delivery drivers.

Schedule repairs and maintain maintenance logs of trucks and power equipment Track incoming shipments

Monitor the delivery driver's time.

Assistant-Store Manager

Auto Zone - Osceola, AR - January 2007 to February 2012 Determined customer needs by asking relevant questions and listening actively to the responses. Maintained established merchandising standards, including window, sales floor and promotional displays.

Answered customer telephone calls promptly and in an appropriate manner. Supervised and directed all merchandise and shipment processing. Strategically scheduled team members to maintain optimal staffing levels at all times. Actively pursued personal learning and development opportunities. Worked with the management team to implement the proper division of responsibilities. Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.

Communicated clear expectations and goals to each team member. Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.

Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.

Mentored new sales associates to contribute to the stores positive culture. Followed merchandising guidelines to present visually appealing displays. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

Shared best practices for sales and customer service with other team members to help improve the stores efficiency.

Followed up with over 100 customers each week to verify that they were satisfied with purchases. Welcomed customers into the store and helped them locate items. Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Priced merchandise, stocked shelves and took inventory of supplies. Operated a cash register for cash, check and credit card transactions with 99.9% accuracy. Opened and closed the store

Attended all management classes and meetings

Completed all the paper work for the store audit which was passed every time. Advance Auto Parts

939 E Main Street

Blytheville, Ar

Assistant-Store Manager

Advance Auto Parts - Blytheville, AR - January 2004 to January 2007 Operated a cash register for cash, check and credit card transactions. Stocked and replenished merchandise according to store merchandising layouts. Priced merchandise, stocked shelves and took inventory of supplies. Cleaned and organized the store, including the checkout desk and displays. Alerted customers to upcoming sales events and promotions. Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Handled all customer relations issues in a gracious manner and in accordance with company policies.

Welcomed customers into the store and helped them locate items. Educated customers about the brand to incite excitement about the companys mission and values. Shared best practices for sales and customer service with other team members to help improve the stores efficiency.

Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

Verified that all customers received receipts for their purchases. Followed merchandising guidelines to present visually appealing displays. Mentored new sales associates to contribute to the stores positive culture. Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.

Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.

Communicated clear expectations and goals to each team member. Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.

Worked with the management team to implement the proper division of responsibilities. Answered customer telephone calls promptly and in an appropriate manner. Determined customer needs by asking relevant questions and listening actively to the responses. Maintained established merchandising standards, including window, sales floor and promotional displays.

Opened and closed the store.

Completed all necessary paperwork for my shift.

SKILLS

Computer Skills, Management, Sales, Office Skills, POS, Team Leadership, Telephone Skills, Customer Relationship Management

AWARDS

Top Sales in Region

Obtained while working for Auto Zone

CERTIFICATIONS

Pharmacy Tech

Studied at Ashworth College

Wilderness First Aid

Obtained while on volunteer Fire Dept in Burdette,Arkansas Certification issued out of Camdon, Arkansas Firefighter I

Obtained while on volunteer Fire Dept in Burdette,Arkansas Certification issued out of Camdon, Arkansas Firefighter II

Obtained while on volunteer Fire Dept in Burdette,Arkansas Certification issued out of Camdon, Arkansas First Responder

Obtained while on volunteer Fire Dept in Burdette,Arkansas Also was on the Blytheville Emergency Squad Forklift Certified

Obtained while working for Lowes

ADDITIONAL INFORMATION

KEY STRENGTHS

Customer-oriented

Active listening skills

Consistently meets sales goals

Computer literate

POS systems knowledge

Merchandising

Stocking

Skilled problem solver

Shipment processing

Personable

Motivated team player

Employee relations

Natural leader

Power Equipment

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