Vietnamese Bilingual for Master Data Mgt, Service Desk, Payroll, CSR
Resume:
Unit *** Vista De Lago
Tuktukan
Taguig City, Philippines
E-mail: ***********@*****.***
Phone: +63-929******* or (+63)
WORK
EXPERIENCE
Holcim East Asia Business
Centre
Mar 2016 July 2016
Holcim East Asia Business
Centre
Mar 2016 July 2016
Teleperformance July 2014 Feb 2016
ACS, a Xerox Company, Dec 2012 Jun 2014
Master Data Management
- Process request for master data creation, and updates in accordance with the Master Data Governance policies
- Ensure that the master data is regularly updated and cleansed within the agreed SLA
- Analyze the validity of master data creation requests, by ensuring that no duplicates of the requested master data exist
Service Desk Analyst
- Centrally manage service and change requests, queries and issues on a day-to-day operational level
- Customers’ main point of contact. Own the resolution of all incidents and issues. Serves as interface between customer and IT/BSC Functions.
- Perform data analysis for recurring issues or incidents and coordinate with specific Tower or Business Unit for problem management
Consumer Relation Representatives
- Effectively manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Consumer Relation Representatives
- Effectively manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools Trang T. Nguyen
Trang T. Nguyen 1
Northgate Arinso Oct 2011 Oct 2012
- Meet personal/team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Payroll Specialist (HR Consultant) Northgate Arinso
- Responds to customer inquiries regarding payroll and tax information as relates to payroll processing.
- Responsible for investigation of all cases as assigned through the tickets were created by clients.
- Responds to issues in call tracking/case system relating to payroll processing and determines the most effective method for resolution. Creates, resolves and closes all tickets, daily.
- Work under strict deadlines in order to meet contract deliverable.
- Transfer knowledge within Operations to all team members when new information is provided related to client-specific needs.
- Responsible for the transmission and reconciliation of all relocation and local payroll related data.
- Follow up with complicated issue with technical team AMO for the update with clients. QUALIFICATIONS - Certificate of Achievement from Xerox monthly
- Certificate of Employment from previous employers
- Education Diploma and Transcription of Record
EDUCATION Master of Business
Administration
Apr 2012 Jul 2016
Bachelor of Science Business
Administration
Jun 2008 Jun 2011
The Philippines Women's University
Thesis title "Marketing Strategies for Chooks To Go" University of Rizal System
Major in Financial Management
INTERESTS Football, Badminton, Swimming
Music, High-Tech
REFERENCES References available upon request.
ABOUT ME Nick name: Bee
Birthday: 05-16-1989
Status: Married
Nationality: Vietnam
Trang T. Nguyen
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