Human Resources Manager
Resume:
Kathleen O'Shea LMSW-MBA
Bayside New York, 11364
718-***-**** ***********@*****.***
Professional Work Experience
Manager of Employee and Labor Relations, Queens Surface Corporation
June 1998 to February 2015
Analyst 11, MTA Bus Company, Labor Relations Unit February 29, 2005 to
March 24, 2016. Reported to the Senior Director Of Labor Relations
Direct Case Management for over 8,000 employees in eight different work sights and three different unions. In the processing, reviewing and approving both New York State Disability and Worker's Compensation Benefits.
Reviewed and verified medical reports, for both the employee and company related to disability and workers compensation for ongoing benefits and return to work status.
Collaborated with all level of management and unions for reporting, evaluated and updated employee progress while on the benefit and readiness to return to work.
Processed payments for state benefits in coordination with the MTA Bus Company payroll department.
Tracked and Evaluated the use of the benefits by the employees for statistical analysis.
Successfully adapted to the changes and updates from the state of New York
State In regard to any changes in the benefit programs. FOIL Officer served as the Freedom of Information Act Officer. Provided requested information to the public as the Freedom of information Act would allow.
Safety Committee Member and Diversity Committee Member.
Created and Developed "The Employee Wellness Program"
Contributed written articles to the Company Newsletter
(Manager of Employee and Labor Relations, Queens Surface Corporation)
June 1998 to MTA Bus take over. Reported Director to the Vice President of Administration
Review and analyzed employee work performance behavior both union and non-union for required progressive discipline, for attendance, and policy and work rule violations.
Problem solved with conflict resolution with management and union all levels of management for disciplinary hearing on first second and third level, in addition to union and management Arbitrations.
Ensured compliance for all company policy and procedures for the following:
Union contracts and nogenations, Arbitrations, FMLA, COBRA and HIPPA. In addition to OSHA regulations and reporting.
Administrator for employee and company use of FMLA, COBRA, HIPPA and
medical benefits.
High volume recruitment for all company titles using employee referral, web based, traditional newspaper ads, trade publications and vocational school and/or college.
Interviewing groups and/or individuals, background checks
Created and developed a New Employee Orientation Program and Training
Case Development and Research for all human right/EEOC alleged violations.
Updated and re- developemed existing job description and policy and procedure manual
Human Resource Consultant: Employment Coordinator - Visiting Nurse Services Brooklyn, December 1997 to May 1998 Reported to Nursing Administrator
Recruitment, Pre-employment and New Employee Orientation.
Professional Work Experience Summary
Regional Social Work Supervisor, New Hope Guild, June 1995 to July 1996
Direct Practice
Social Work Consultant, Italian Board of Guardians, June 1991 to June 1995
Direct Practice
Local 1199 Organizer/ Employee Representative August 1988 to January 1991
Labor Union Representative.
Social Worker, Helen Keller National Center, May 1984 to August 1988
Direct Practice with deaf and disabled community.
Education
MBA, Adelphi University, Human Resources and Labor Relations, Garden City, New York
MSW, Adelphi University, Social Work, Garden City, New York
BA, Hofstra University, Psychology, Hempstead New York
Additional Skills
Web based communications and recruitment, Microsoft Office, Excel, Word.
WordPerfect, New York Medical Reserve Corps. Sign English and working knowledge of American Sign Language.
References available upon request.
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