Customer Service Representative, administrative assistant
Resume:
Taylor Coleman
Hyattsville, MD 20783
*************@*****.***
Objective
To seek growth in the administrative and customer service fields while also gaining knowledge and insight for future career goals. I will benefit a company by assisting with upholding the standards of service and achieving their goals through my exceptional customer service skills, extraordinary typing skills, knowledge of Microsoft word programs, and excellent communication skills Work Experience
Federal Emergency Management Agency (FEMA), National Flood Insurance Program Call Center
(NFIP), Lionel Henderson & Company Hyattsville, MD 20783 - Customer Service Representative April 2014- May 2016
Receptionist and administrative assistant
Provided quotes for current and looking policy holders.
Process endorsements and make changes to policies.
Complete daily data entries.
Uphold number of call service to meet company standard goals. LensCrafters, Wheaton, MD 20902 - Eyewear consultant February 2013- April 2014
Customer service representative
Assisting patients with choosing the perfect pair of glasses
Meeting and surpassing daily and weekly sales goal.
Confirm/ reschedule patient appointments with ophthalmologist
Using the Accufit Measuring system to ensure prescription accuracy.
Organized and stock frames.
Education
High Point High School, Beltsville, MD - High School diploma Accomplishments
Certificate for completion of National Flood Services (NFS) professional customer service training.
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