Customer Service Data Entry
Resume:
Yolanda Gonzalez
San Bernardino, CA *2411
A young professional with a unique combination of business experience and technical skills, bringing
to the table the ability to combine business development with technical applications.
Employment
Dates Attended: August 2013 to Current
Company Name: LLUMC-Murrieta and LLUMC-Loma Linda
Primary Responsibilities: Provide all clerical support tasks to the Patient Financial Services staff. I am
responsible for retrieving files from the share drive. Pulls EOB's and R/A's electronically (EPF) or
manually when necessary upon request. Identifies correspondence, sorts and matches bills. Image
EOB's, correspondence and patient receipts. Assists with mailing patient statement and w-9 forms as
needed.
Patient Service Rep handles all incoming and outgoing calls. Check in and out of patients. Verify
insurances, referrals and Patients chart. Call patients to make or cancel appointments. Take patients
co pays are any other outstanding balances.
Dates Attended: Feb 2010- Dec 2012
Company Name: Safeguard Properties
Primary Responsibilities: Working thru People Quest Staffing job duties were grass
cuts (PPO), SME, quality control and property Preservations. Maintain properties, send emails, and fax
Information to contractors & technicians. Input data entry Information and clerical duties.
Dates Attended: February 2007 to February 2009
Company Name: Riverside Medical Clinic
Primary Responsibilities: Responsible for the accurate and timely processing of all assigned updates
and charge tickets, Receive patient payments and post to their account, Post incoming insurance money
such as Aetna, Blue Cross, Foundation etc... Responsible for proper billing to insurance companies such
as Aetna, Medical, Blue Cross etc Adjustments, Payment Transfers and Change of Charges
EXPERIENCE
Physician and hospital billing, med iSOFT billing software computerized statements, administrative, MS
word, MS excel, ICD9's, CPT's, HMO/PPO,Medicare, Medical and Workers Compensation, reading EOB's,
Medical Records Management, billing insurance companies, post incoming insurance money to patients
accounts, payment poster, ten key(10,000skpm) and keyboard (40-45wpm), payment transfers and
change of charges. Experienced using SharePoint, AS400LS, CERNER and LLEAP. Cashier, stocking
supplies, Customer
Service. Managed change fund and operated cash register and Handled monetary deposits and authorized passes.
PROFESSIONAL GOALS
Include continuing to grow in leadership and knowledge, To be successful in all my endeavors and to
have a challenging position where my skills, knowledge and education will be a valuable asset to a
progressive organization
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