Customer Service Microsoft Office

Subathra Narayanan

**** ***** **** **** ● Prospect Heights, IL 60070

630-***-**** ● *******************@*****.***

OBJECTIVE

Energetic, customer-focused and extremely dependable individual with 5 years diversified experience with different financial institutions. Proven ability to adapt to the demands of a diverse and challenging workload. Possess strong work ethic and a desire to go beyond the expectations of employer.

KEY QUALIFICATIONS

• Three years of demonstrated work experience as a Bank Teller with Indian Bank, India.

• Highly skilled in cashing checks, accepting deposits and loan payments, and processing withdrawals.

• Functional knowledge of performing specialized tasks such as personal money orders.

• Able to record all transactions in a prompt and efficient manner.

• Hands on experience in providing exceptional customer service and resolving clients’ accounts issues.

• Proficient in using computers and other office equipment.

SKILLS AND STRENGTHS

• Excellent oral and written communication skills

• Great attention to detail

• Strong interpersonal and analytic skills

• Ability to perform advanced mathematical calculations

• Demonstrated ability to work in a fast paced environment

SPECIAL SKILLS AND KNOWLEDGE

● Cash Handling

● Customer Service

● Microsoft Office

● Data Entry

● Communication

● Computer Utility Tools

EDUCATION

Bachelor degree in Computer Science Engineering.

PROFESSIONAL EXPERIENCE

Feb 2009 – Dec 2012

Indian Bank, Chennai, India

Bank Teller

• Receive and count working cash at beginning of shift.

• Identify customers, validate and cash checks.

• Accept cash and checks for deposit and check accuracy of deposit slip

• Process cash withdrawals

• Perform specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks and exchanging foreign currency

• Perform services for customers such as ordering bank cards and checks

• Balance currency, cash and checks in cash drawer at end of each shift

• Answer inquiries regarding checking and savings account and other bank related products.

• Attempt to resolve issues and problems with customer's accounts

• Initiate and open new accounts

• Explain, advice on and promote bank products and services to customers

• Identify referral opportunities and make relevant referrals

• Ensure compliance with all internal controls and established policies and procedures

Mar 2007 – Jan 2009

Citigroup Global Services (Citibank), Chennai, India

Junior Process Officer

• Placing dispute

• Monitor any bugs involved in that particular transaction details

• Create DADR and SDIS

• Finding out merchant information of particular transaction

• Getting Client card no through Citi smart

• Refer Source code to find out the market place of customer Refer merchant category

• Code in Citi Smart

• Blocking the card, if it’s necessary for that transaction

• Verify whether transactions made on other signer’s card

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