Customer Service Sales

Alicia A. Hamilton

*** ******* *******, **********, ** 07882 908-***-**** ~ ******-********@*******.***

Seeking a position in the capacity of OFFICE SUPPORT within an educational, medical or business office bringing the following experience, skills and attributes:

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Extensive experience working in educational and business offices as well as retail settings.

Interface well with others at all levels including customers, professionals, children and associates.

Caring and hardworking with excellent interpersonal communication, customer service and office support skills. Working knowledge of MS Word and Excel, internet and email.

Work Experience

Preschool Teacher The Ginger Tree Preschool of the Arts, Glen Gardner, NJ 09/03 - Present

Plan and implement lesson plans for Pre-K program to ensure readiness for Kindergarten.

Utilize interactive play based activities to build listening and verbal skills and introduce concepts in math, science, language and art while improving social skills.

Observe & document abilities and behavior for assessment and conferencing.

Encourage open communication with parents through monthly newsletters, sharing classroom activities, reminders and announcements via private social media group, weekly briefs, face to face conversation and conferences.

Head Counselor Camp Carr (Hunterdon YMCA), Clinton, NJ Summer 2007

Supervised five counselors and additional Counselors in training.

Planned, organized and directed daily activities for 20-30 campers aged 4/5.

Ensured safety and satisfaction of campers and counselors through personal involvement with all activities and communication with parents and camp leadership team.

Branch Results Manager AT&T, Morristown, NJ 06/98 – 06/03

Compiled branch sales results generating reports used to determine rate of commission for sales staff, ensuring accuracy through daily monitoring of database and communication with branch sales personnel and managers.

Created customized reports using AT&T database + Excel and trained peers to assist with processing.

Honors: Recognized as Outstanding BRM at National conference, awarded Top Support awards and the Circle of Stars achievement for outstanding Branch support by branch Leadership team.

Secretary & Reports Clerk AT&T, Bedminster & Parsippany, NJ 03/97-06/98

Performed various administrative duties related to supporting management including but not limited to correspondence, managing calendars, expense reporting and travel arrangements.

Personnel Manager Snelling Personnel, Somerville, NJ 10/93 – 03/97

Interviewed, placed and managed temporary & temp-to-hire personnel to meet needs of individuals and clients. Duties included skills assessment of applicants, client satisfaction & payroll reporting.

Education:

Early Childhood Teaching Certificate from Warren County Community College, Washington, NJ (as well as some general education courses), in addition to workshops and trainings offered from current & past employers regarding education of young children, computer skills and office procedures.

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