Customer Service Sales

MELITA T MACK

**** ***** ******, *** ****** ***01

575-***-**** Email ******.********@*****.***

OBJECTIVE

To obtain employment within a business that will utilize skills. Offering excellent written and verbal communication self-motivated and works well under pressure and with others. Perform multiple tasks with high proficiency and meet deadlines that employer has in place.

SUMMARY OF QUALIFICATIONS

Customer service professional recently awarded a Bachelor of Arts in business. A self-motivated innovator with the ability to interface well with others at all levels patrons and professionals. Demonstrate strong communication skills and ability to establish rapport with clients demonstrated leadership and assertiveness. Strong analytical and problem solving skills derive innovative solutions. Maintain excellent written and oral communication skill, problem resolution abilities, and high level of confidentiality. Strong work ethic and high integrity .Technical proficiency with Microsoft works; Excel; Power Points; Access; Office words 2007; Windows Vista; Outlook Express; Scanning; Fax; Interoffice Mail and Internet proficient. Possess Notary license for the state of New Mexico.

WORK EXPERIENCE

Bank of America

Personal Banker

10/2009 / 4/2012

• Addressing customers concerns and creating a positive solution. Cross- selling services and making sure customers are in the right account. Selling financial products (Credit Cards, CDs and IRA). Open Deposit accounts taking loan applications. Performing daily/weekly sales reporting. Interviewing and processing consumer loan/credit line requests for customers, and obtaining referrals from loan customers. Quoting rates, terms and programs for loan customer requests. Sales track record in a retail banking environment. Supporting other sales associates as needed. Notarizing documents and assisting managers with tasks to meet deadlines.

• Unlimited Creation

• Hair Stylist Self-Employed

• 06/2005 – 10/2009

Cut hair, Sculpture men, woman and children hair. Cash out customer at the end of service. Balance cash register at the end of day. Make deposits to bank and keep track of inventory within store. Bookkeeping for Taxes and reporting CRS 1 forms to IRS.

Smart Style

Hair Stylist

05/2003 – 06/2005

Hair Sculpture for men, woman and children. Cut and color and perm hair and also perform wax services. Balance books and cash draw at end of shift. Keep track of inventory within store.

EDUCATION

Eastern New Mexico University

08/2007- 07/2009

Bachelors of Applied Arts and Sciences/ Business

Clovis Community College

01/2001 – 05/2002

Certificate of Completion of Cosmetology

Licensed Cosmetologist

Regional Occupational Program Redlands, CA

07/1995 – 06/1996

Certificate of completion medical assistant (Front Office)

ACTIVITIES

I enjoy swimming, bowling, walking, playing softball and bingo.

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