Customer Service Representative
Resume:
Angela Stacy Lomas
Amarillo, Texas 79103
**.********@*****.***
Education: Medical Assistant –Associate Degree Program Graduate
Vista College-Amarillo, TX 03/11-10/12
Medical Terminology
Anatomy& Physiology
Administrative Procedures
Coding Medical Insurance
Medical Office Mgt
5 week Externship
Laboratory Skills
Pharmacology
Clinical Procedures
Diagnostic Procedures
Billing
Intro to Psychology
Skills and Qualifications:
Proficient Telephone Skills
Outstanding Communications Skills; Well versed in Sales Techniques; Great with Public Relations
Microsoft Office XP (Word, Excel, PowerPoint, and Internet Explorer).
Work History Experience:
Western National/American General Life Companies -Amarillo, TX
03/13-12/15
Via Modis Temp Agency
Duties: Proficient use of OASys, MS Office, Outlook, and Note Source; Provide excellent customer service using various computer screens; Review documents to determine a course of action; Maintain excellent quality scores
Nurses by Prescription-Amarillo, TX 08/12-12/12
Office Assistant/Provider
Duties: Assisted within the office answering phones and filing paperwork and worked with clients and providing them with their elderly needs such as Bathing, Grooming, Feeding, Dressing, and Light house cleaning was required
True Blessings- Canyon, TX
04/12-12/12
Caregiver
Duties: Taking care of clients with disabled/ elderly needs; Bathing, Grooming, Feeding, Dressing, and Cleaning was required
Amarillo Home Care Services- Amarillo, TX 06/11-02/12
Caregiver
Duties: Taking care of clients with elderly needs
Bathing, Grooming, Feeding, Dressing, and Cleaning was required
Western National Life/AIG- Amarillo, TX
07/09-07/10
via Headway Workforce Solutions-Temp Agency
Customer Service Representative
Duties: Take inbound calls to assist policy owners and provide excellent customer service using various computer screens, such as proficient use of OASys, MS Office, Outlook, and Note Source;
OHS Community Care Service-Amarillo, TX 06/09-01/10
Provider/Caregiver
Duties: Assisted within the office answering phones and filing paperwork and worked with clients and providing them with their elderly needs such as Bathing, Grooming, Feeding, Dressing, and Light house cleaning was required
Jordan Health Services-Amarillo, TX 01/09-12/09
Home Health Care Provider
Duties: Taking care of clients with disabled/ elderly needs; Bathing, Grooming, Feeding, Dressing, and Cleaning was required
Toys R Us –Amarillo, TX
11/08-12/08
Holiday seasonal work customer service
Duties: handling money and customer relations
Radio Shack- Amarillo, TX
11/08-12/08
Holiday seasonal work customer service
Duties: handling money and customer relations
Potter House-Assisted Living Concepts-Amarillo, TX 10/08-11/08
Management Assistant and Caregiver
Duties: Taking care of clients with disabled/ elderly needs; Bathing, Grooming, Feeding, Dressing, and Cleaning was required; office work, filing, answering phones
Sitel-Amarillo, TX
09/07-10-08
Property and Casualty Customer Service Representative
Duties: Answering USAA Insurance calls to serve members with good customer service and to take payments and data entry
Children’s Learning Center- Amarillo, TX
0/07-08/07
Children’s Attendant
Duties: Planned activities indoor and outdoor and watched movies, etc.
Anderson Merchandisers Call Center-Amarillo, TX
01/07-05/07
hired on Full -Time in January 2007
Duties: Troubleshoot music downloads
SOS Staffing Services
08/06-01/07
Temp at Anderson Merchandisers Call Center
Duties: Technical Support Agent for Walmart.com Music Downloads
I-Hop- Amarillo, TX
02/06-03/06
Waitress
Duties: Customer service; public relations and handling money
VEO student via AISD-Amarillo, TX
08/05-05/06
Work Program Office Assistant
Duties: General Office duties consisting of filing and answering phones and data entry
McDonalds-Amarillo, TX 02/04-01/06
Cashier/Swing Manager
Duties: Night Shift Supervisor, customer services, cash handling, making deposits and counting registers
References: Available upon request
Contact this candidate