Customer Service Sales
Resume:
Leah t. Dondero
*** ******** **** **** *-* Phone: 678-***-****
Marietta, GA 30067 Email: *********@*****.***
Professional Profile
Capable of delivering consistent and efficient customer service as well as meeting sales quotas.
Able to streamline multiple processes, maximizing efficiency and high performance outcomes.
Excellent training experience, patient and effective when working with a wide range of personalities.
Successful in learning and comprehending new systems and methods.
Enthusiastic and eager to learn new work environments, highly driven and professional at all times.
Demonstrated commitment to customer service, possessing a long track record of working in various administrative roles.
Extensive superior public relations skills, with the ability to communicate confidently at all levels.
Highly organized with exceptional office management and operational skills, providing high quality team and customer support.
Key Areas of Expertise
Data Management
Sales & Marketing
Financial Analysis
Office Assistant Skills
Staff Training
Office Operations
Data Classification
Exceptional Customer Service
Team Leadership
Customer Service Lead
Microsoft Windows / Office
Managing Multiple Sales Accounts
Filing and Organizational Skills
Data Analysis
Education & Training
High School Diploma, Pope High School, 2007
Associates Degree Psychology, Georgia Perimeter, 2013
Bachelors of Science Degree Psychology, Ashford University 2015
CNA Certificate, Lanier Technical College, 2011
Professional Experience
MOMAR, ATLANTA, GA 2015 – PRESENT
DATA ENTRY
Customer Service Lead, providing exceptional client relations skills and quality customer service.
Demonstrate dedication to team support, operational skills and managing large volumes of data.
Manage all data organizing operations, collecting information and systemically filing and entering data into computer systems.
Analyze all received data and information for errors or changes and report any issues.
Utilize all computer programs, entering all information accurately and promptly.
Maintain confidentiality at all times when addressing sensitive customer information.
Multi task and oversee multiple systems of data and filing, managing high volume of work at all times.
FACTORY BUYS DIRECT, CANTON, GA 2015 – 2015
ADMINISTRATOR
Managed all office operations and provided for administrative and secretarial support with high proficiency and customer service.
Answered incoming calls in both a friendly and professional manner, always excelling in client relations.
Established and maintained suitable stationary requirements for the office.
Led team efforts for staff recruitment and hiring processes.
Acted as Liaison for new staff, providing training and mentoring.
Updated and input large amounts of confidential information into multiple databases.
MARKETSOURCE, ALPHARETTA, GA 2014 – 2015
AREA COORDINATOR
Supported district operations and all district staff, providing excellent coordinating efforts to multiple teams and organizing all training for staff.
Established relationships with both internal and external stakeholders, demonstrating exceptional public relations expertise.
Input and summarized field data for analysis and reports for on-field performance, compiling them for presentations to other teams and upper management.
Provided coaching and training to all part-time representatives, for compliance with office guidelines.
Demonstrated superior customer relations skills, promptly responding to all client inquiries.
RELIABLE PAPER, ACWORTH, GA 2013 – 2014
CUSTOMER SERVICE REP SALES ASSOCIATE
Managed several accounts while upselling products and exceeding sales goals consistently.
Provided exceptional customer service and built client relations portfolio.
Input detailed orders and directed them to specific warehouses.
Ensured that all orders were processed correctly and quickly in order to maintain customer satisfaction.
Excelled in supporting sales team members in reaching performance and sales goals.
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