Customer Service Professional Experience

Beverly L. Crisp

**** ***** **** ***** ****** Elm, Texas 75068 214-***-**** ***********@*****.***

PROFILE

Accounts Payable/Receivable / Research and Documentation / Audit and Reconciliation

Highly motivated take charge agent with a proven record for achieving results. Expert qualifications in accounting, process improvement, customer service and team building. Consistently successful in cultivating and developing staff, developing strong relationships, and delivering results. Excellent communication, dependability and leadership qualifications. Areas of expertise include:

- Customer Service & Retention - SAP & Microsoft Office

- Quality & Service Improvement - Analytical & Problem Resolution

- Team-building & Leadership - Accounting & Financial Review

PROFESSIONAL EXPERIENCE

November 2000 to October 2015 – MISSION FOODS, Irving, TX

Route Accounting Supervisor

Coordinated resolution on any route discrepancies with various departments including Distribution, Sales and Accounting

Responded, investigated and resolved complex issues within Route Settlement

Documented Route Settlement processes and assisted with process improvements, including the development and implementation of improvements

Performed G/L postings and reconciliations on accounts such as A/P, prepaid, accruals, and A/R

Reconciled funds received from drivers as well as documents, records, summaries and electronically settled routes in the SAP System

Reconciled weekly sales balances versus purchases and recorded on GAINS report

Was responsible for month end closing and made sure all deadlines were met

Provided direction and leadership for Route Settlement staff to nurture growth and professional development

Trained all new employees and conducted quality audits to provide feedback to associates

Supervised three (3) route accounting clerks

Beverly L. Crisp Page Two

PROFESSIONAL EXPERIENCE (Continued)

August 1998 to May 2000 – FIRST HORIZON HOME LOANS, Irving, TX

Mortgage Assistant

Conducted research regarding mortgage loans

Prepared written correspondence

Audited notes, prepared spreadsheets and documented invoices

November 1996 to August 1998 – INTEGRA COLOR, Mesquite, TX.

Accounting Clerk

Prepared invoicing and billing for all horticultural orders

Assisted customers with questions and orders

Reconciled inventory as well as incoming and outgoing orders

EDUCATION:

Northwestern State University – Currently taking online classes

Del Mar College, Corpus Christi, TX

Richland Jr College, Dallas, TX

Hillcrest High School, Dallas, TX

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