Service / Warranty management

ANTHONY DWIGHT LEE

**** **, **** *****, **********, Fort Lauderdale FL 33319, USA

Email: ******@***.***

Landline: 1-954-***-****

Cell: 1-954-***-****

NATIONALITY: Dual: British/ United States DRIVERS LICENCE: Full/Clean

I am a confident, high energy and motivated individual who has 25 years’ experience working in various roles at major dealerships in the motoring industry. I have excellent communication and leadership skills, am capable of using my initiative and enjoy working as part of a team. With my previous roles, I was successful at achieving CSIs, monthly targets and managing budgets.

EDUCATION AND QUALIFICATIONS

1974 – 1979 Adderlea Boys school, Shard End, Birmingham, UK

5CSEs

1994 & 1995 ASE Certified – Brakes & Suspension and Steering / ASE L1

1989 – 1990 Lincoln Technology Institute, New Jersey, USA

Automotive Course – Certificate of Completion

2000 Mechanic’s Education Association (Evening Classes)

2007 F&I Professional Certificate

EMPLOYMENT HISTORY

Feb 2013 -

Warranty Managing Administrator

July 2016

CITROEN BOLLINGMORES, 404 Staines Rd West, Ashford, Middlesex UK

Available now

Duties: Review claims, including warranty claims to manufacturer guidelines, and technicians write ups with any supporting document necessary, check service advisors initial description for claim and signatures, returning of parts to manufacturer guidelines, check payments made and any unpaid claims to follow up, also work with extended warranty company. File and record all warranty documents, ADP knowledge.

Workshop Manager (To Feb 2013)

Duties: Controlling 11 technicians to maintain work flow in workshop, checking technicians, performance and efficiency, quality checking work carried out in the workshop, revising daily and monthly targets, attend to customer concerns to achieved high standard CSI score, work with service advisors to maintain a low work in progress report monthly .

March 2012 –

Workshop Controller

Jan 2013

WEST LONDON AUDI, 958 Great West Rd, Brentford - UK

Duties: I worked as a Workshop Controller with 30 technicians. The workshop was supervised and split between myself and another Controller. I was responsible for achieving the highest standard of service from the technicians with monthly targets to achieve.

CV: Anthony Lee (Page 1)

May 2010 – Assistant Service Manager

Aug 2011 WEST LONDON MOTOR GROUP, Unit 15 Stonefield Close, South Ruislip - UK

Duties: Supervised and controlled the workshop on a daily basis to achieve daily and monthly budgets. Dealing with concerns from customers, overseeing the Service Advisors and work in progress.

Nov 2008 – Workshop Controller

April 2010 CITROEN LONDON WEST, London West Capital, Interchange Way, Brentford - UK

Duties: Checking and signing off job cards, quality control, reporting on efficiencies, communicating with customers. Worked with the Service Manager to meet monthly budgets and targets, motivate the team, make quick supervisory decisions when necessary to keep all work to the highest standard.

Feb 2002 - WEST LONDON MOTOR GROUP, 117 Boston Rd, London W7 3SB - UK 2011

Senior Service Advisor / Workshop Controller (Mar 2005 – 2011)

Duties: Customer service relations, e.g. booking and advising types of service to customers, Work progress reports, running a fleet of 10 courtesy cars, dealing with technical queries by phone, using Kerridge autoline system version 8.5.

Auto Technician (Feb 2002 – Mar 2005)

Duties: Carry out service work. Work shop controller assigning jobs to technicians and upsales.

April 2001 - Auto Technician

Feb 2002 RENAULT CITY, London EC1 - UK

Duties: Carrying out servicing on vehicles, carrying arrangement of diagnostic and warranty work.

1995 - Auto Technician

2001 LIVINGSTON TYRES & AUTOS, Livingston, New Jersey - USA

Duties: Suspension and ABS brakes system, tune ups, drive axles, universal joints, wheel alignments, engine repairs, install radiators and exhaust manifolds plus minor electrical repairs on European, Japanese and US vehicles.

1991 - Auto Technician

1995 MIDAS BRAKES AND EXHAUSTS CENTRE, Irvington, New Jersey - USA

ABS brakes systems and exhaust repairs, wheel alignments, drive axles.

1984 - Auto Technician

1991 ARATEX UNIFORM COMPANY, Newark, New Jersey - USA

Duties: Maintained and services gas fleet trucks which included tune ups and engine repairs.

1979 - Mechanic Apprenticeship

1982 GEORGE HEATH MOTORS LIMITED, Birmingham - UK

Duties: Assist mechanics and learning general skills required to become a car technician.

CV: Anthony Lee (Page 2)

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