Manager Customer Service
Resume:
Deanna Freeze
**** ***** **** **********, **** **342 937-***-**** ***********@*****.***
Management/Production and Quality Assurance
Manufacturing and production professional, skilled in leading high-producing teams, using lean manufacturing procedures to reduce costs and increase process efficiency. Qualified Production Supervisor with versatile experience in production supervision and quality assurance. Poses in-depth knowledge of General Manufacturing Practices (GMPs) including 16 years of manufacturing management experience, cross-training and scheduling employees, ordering parts, record-keeping and meeting all production deadlines. Production Supervisor successful in overseeing day-to-day operations of manufacturing employees, reducing scrap and reaching objectives while creating quality product. Dedicated leader with demonstrated ability to train, manage and motivate team members to achieve organizational objectives.
Professional Achievements
Lead A.I.B./Yum 3rd party audits receiving a superior rating 5 out of 5 years.
While managing quality assurance, received rating of Lowest Defective Parts nationally in customer complaints.
Site awarded Gold Medal Award for pest and sanitation while managing sanitation program.
Trained Quality Managers on and off site for 3rd party audit preparations.
Created all specification packets for all products produced on site.
Certified Food Safety Coordinator
Knowledgeable of quality control standards
Experienced in creating quality related policies and procedures
Supervised 45 production employees per shift
Conducted daily one on one safety engagements
Involved in Six Sigma and Continuous Improvements events
Professional Experience
Huhtamaki 4000 Commerce Center Dr. Franklin, OH 45005
Quality /Product/ Safety/ Assurance Manager January 2009- June 2014
Production Supervisor January 1998- January 2009
Manage 45 plus employees, 3rd party audits, programs and procedures, new product development, customer complaints, safety and sanitation programs.
Kroger Company Springboro Ohio 45066
Assistant customer service manager May 1988-May 1997
Supervised all employees, scheduling, balancing books at close and taking customer complaints.
Patheon Pharmaceutical 2110 E. Galbraith Road Cincinnati Ohio
Project Coordinator - Oct. 13 2014 -April 17, 2015
Managed warehouse and organized
Coordinated shipments all over US and International
Phoenix Group: Located at AK Steel Middletown, Ohio
April 20, 2015 to October 12, 2015
TQS Coordinator
Update all policies and procedures
Involved in Internal audits, Safety, Environmental
Impact Fullfillment Services
!800 Air park Drive
Union, Ohio
October 2015 to present
Production manager
Scheduling
Payroll
Safety
Over seeing all Team Leads and Efficiencies
Gmps
Policy & Procedures
Education
Cincinnati State College Edison State Collage Franklin High School
6 week course in Supervision 6 week course in Diversity High School Diploma
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