Customer Service Medical

Angela Mason

San Diego, CA ***** 619-***-**** ***********************@*****.***

OBJECTIVE/SUMMARY

To continue to develop my professional skillset by utilizing my 7 years of experience in Medical Assistance. Major strengths include multi-tasking effectively, working in a team environment or independently, operating various computer applications, organized, and detail oriented.

STRENGTHS

• Verify Insurance • Register Patients • Data Entry

• Verify Demographics • Answer Phones • Typing (50 wpm)

• Filing • Billing/Coding

COMPUTER & SOFTWARE PROFICIENCY

Operating Systems: MS Windows 7/9x/Me/NT4/2000/XP; MAC

Applications: Oracle; Citrix (Pharm Dev RTP Citrix Farm); PeopleSoft; Data Imaging; Microsoft Office Suite (Word, Excel, Power Point, Access, & Outlook); MediTech, MediFax, Epic

EMPLOYMENT HISTORY:

Rady Children’s Hospital – San Diego (Temp from Allied Health Care) 8/2015-1/2016

Patient Access Representative

Register Patients for appointments.

Verify Insurance Eligibility

Answer Phone calls Appropriately

Document phone call

Verify appointment date, time, location and check in time and parking fee

Reschedule and cancel appointments

Accent Care 2/2014-5/2014

In-home Care Provider

Assist patient in and out of bed

Shower/Dress Patient

Light Housekeeping

Grocery Shop/Dr. Appointments

Help assist patient with exercising

Take patient to appointments

Contra Costa County (HEAP), Martinez, CA 12/2012-6/2013

HEAP Customer Service Representative

Greeted clients entering

Interviewed clients

Answered phones

Photo copier/faxed and scanning

Filed Charts

Called PG&E and made pledges to customer accounts

San Leandro Hospital, San Leandro, CA 12/2009-10/2011

Registration Clerk/Outpatient Registration/PBX Operator (CONTRACT)

Obtained specified information from patients, such as age, insurance coverage and symptoms

Gave general information about outpatient care

Registered patients for surgeries, lab work, and x-rays

Interviewed new outpatients at hospital, recording data on medical charts

Tallied number of outpatients entering each day and week

Registered walk-in and ambulatory patients

Answered incoming calls, greeting callers, providing information,

Paged individuals to inform them of telephone calls, using paging and interoffice communication equipment. Transferred calls and taking messages as necessary

Contacted security staff members when necessary, using radio-telephones

Monitored alarm systems in order to ensure that secure conditions were maintained

Routed emergency calls appropriately

Dr. Litman, San Ramon, CA 8/2009-10/2009

Medical Assistant

Scheduled appointments for patients

Interviewed patients to obtain medical information and measured their vital signs, weight, and height

Walked patients to examination rooms and prepared them for the physician

Recorded patients' medical history, vital statistics and information such as test results in medical records

Prepared and administered medications as directed by a physician

Collected and logged blood, tissue and other laboratory specimens in preparation for testing

Greeted and logged in patients arriving at office and clinic

Helped physicians examine and treat patients, handing them instruments and materials and performing such tasks as giving injections

Responded to written and telephone requests for referrals

Authorized drug refills and provided prescription information to pharmacies

Prepared treatment rooms for patient examinations by keeping rooms stocked and sanitized

Responsible for closing office at night

Bank of America 02/2001-01/2007

Operations Representative

Organized and packaged daily and monthly statements for mailing to external accounts

Verified large check amounts

Used printing machine to match credit and debit tickets for credit and debit offsets

Retrieved bank statements needed for subpoenas upon request of internal customer

Ensured accuracy of dollar amount conversions for foreign drafts

Maintained internal operational and financial controls and ensured they meet bank standards.

Ensured quality service to business partners by addressing inquires on their needs and matters

Awarded “Above and Beyond Customer Service Expectations” for 8 consecutive quarters

Awarded gold sales recognition for meeting sales goals 8 consecutive quarters.

EDUCATION:

Heald College, Concord, CA Graduated, June 2009

Associates Degree- Medical Assisting

GPA 4.0 (2 consecutive semesters)

Pittsburg High School, Pittsburgh, CA Graduated, June 1997

Diploma

General Ed

Contact this candidate