Customer Service Manager

Emmanuel Paul

*** ********** **, ******, **, ****6; 732-***-****: ********@*****.***

PROFILE

Dependable, organized and results-orientated business professional experienced in multiple facets of customer service. Works well independently and as part of a team with a proven record of superior work performance and leadership ability with progressively increasing responsibilities. Computer literate. Motivated and ethical contributor with strong communication and time management skills. Over 6 years of comprehensive experience in all aspects of the multi-family housing industry including supervision of personnel & contractors. Demonstrated competence in all aspects of building systems and maintenance: plumbing, electrical, Low Pressure Boiler Operator (Black Seal License), general repairs. Multi-lingual: Some Spanish/Creole/French/English. CDL License (Class B; Endorsements: Tanker) Certified Apartment Maintenance Technician I and II (CAMT).

Coordinator Administrator Boiler Operator Planner Security Operations Facilities Repair Driver Electronics

Objective: Full-time position creatively utilizing my hands on/technical expertise & customer service skills to add value

EDUCATION

New York School of Printing High School, New York, NY (Diploma) June 1983

ATI Career Training Center, Miami, Florida (Associates Degree, Major: Electronics Engineering) Dec 1997

Certificate for Apartment Maintenance I and II (CAM-T) Certification

2010

Inspection 21 Training Center, New Brunswick, N.J. (Diploma, Major: Home Inspector) Sept 2013

State of New Jersey Boiler Operator License 2011 (Black Seal License)

MILITARY

United States Marine Corps (Sergeant) Washington, DC Dec 1983 - June 1994

PROFESSIONAL EXPERIENCE

Facilities Manager

Sunrise Detox center (Stirling,, N.J.)

September 2015 – February 2016

Responsible for managing 7 employees to include time management and scheduling. Plans, budgets and schedule facility modifications, including estimates on equipment, labor materials and other related costs. Oversees the coordination of building space allocation and layout, communication services, and facility expansion. Inspects construction and installation progress. Initiates planned maintenance programs for a variety of office and safety equipment and maintain accurate records of all building inspections. Manages the receiving function. Manages preventive maintenance of facility equipment, including HVAC and office equipment. Manages the telecommunication function. Oversees the cleaning and maintenance of facility and ensure facility is in compliance with all OSHA, JCHAO and State regulations. Assure a safe environment for all by educating staff on PPE, RACE, PASS etc. and completing daily, weekly and monthly compliance runs and ensuring safety hazards are immediately corrected.

Geek Squad Precinct Leader/Supervisor

Best Buy (Iselin, N.J.)

January 2014 – September 2015

The Geek Squad Precinct Leader is responsible for leading a team of Agents and ensuring a world-class employee and client experience. Lead the operation of the Precinct and drive exceptional business results under the direction of the Geek Squad Manager.

Geek Squad Precinct Leader Provide insight to the Geek Squad Manager related to Precinct P&L analysis, overall performance and action planning. Motivate, inspire, and coach behaviors that lead to an exceptional client experience. Ensure Agents are knowledgeable and proficient at presenting appropriate service and product offerings. Assist the Geek Squad Manager to recruit, hire, and retain a diverse Agent workforce. Ensure NPS goal is at 80% or above by maintaining a high standard of customer relation/customer satisfaction.

Home Inspector

AVP Home Inspection (Colonial) Aug 2013 - Seasonal

Perform home detailed inspections. Detect and report building code violations and inspect interior and exterior home features including the foundation, roofing, landscape, plumbing and electrical, heating and cooling systems. Responsible to inspect the home or business immediately prior to a buyer making an offer to purchase a home or as a contingency included in the home sale contract.

Home Inspector

Home Inspection Institute (New Brunswick NJ)

May 2013 – Aug 2013

Superintendent Supervisor

Goldberg Realty (West Caldwell, NJ) June 2007 - April 2013

Full charge, hands-on supervisor for large (200 unit) apartment complex (Clara Barton Apartments) in Edison, NJ. Accountable for all maintenance functions, ensuring the outstanding physical condition of the properties. Direct supervision of Maintenance Mechanics, Painters, Cleaners and Contractors. Responsible for: timely make-readies, prompt completion of service requests, proactive preventive maintenance, selecting upgrade/renovation materials, performance of building and unit inspections in compliance with Management and Agency requirements. Responsible for budgeting, expense management and making purchases as account signatory to maintain inventory and supplies. Proficient in identifying and planning for future needs. Preparation and implementation of staff schedules. Solicit competitive bids and follow through to job completion.

Ecolab Route Sales Technician

Fort Lauderdale Florida

May 2003 – Jun 2007

The Territory Sales Representatives manage a territory of customers in the food retail sector and also the responsible for the following: growing sales and retaining existing customers by providing service excellence, gaining new sales through new products and new customers, and providing customers training on food safety and sanitation through high quality surveys/audits.

HONORS: Department of Defense Secret Clearance, Good Conduct Medal, National Defense Service Medal, Navy Accommodation Medal, Sea Service Deployment Ribbon, Meritorious Unit Commendation, Navy Unit Commendation Selected by the U.S. Marines in California in 1992 at the school of Infantry to provide the necessary logistics for the battle colors ceremony and the visit of the former prime minister of England (Margaret Thatcher).

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