Customer Service Sales, IT

ERIC ONEILL

*** ******* **, *******, ** *****

Ph: 267-***-**** ************@*****.***

Summary

Reliable and punctual Sales Associate who possesses an excellent work ethic, as well as more than six years of work experience with customers from many different cultures. Areas of expertise include outstanding interpersonal skills, cash

management and exceptional customer service.

Skills

Sales expertise Detail-oriented

Exceptional interpersonal skills Computer-literate

Public speaking Proficient in Microsoft Office Efficient multi-tasker

Experience

Customer Service Specialist Oct 2015-Jan 2016

Best Buy - Springfield, PA

Became knowledgeable of current technological trends in order to provide customers legendary customer service.

Constantly assured customers pleasant experiences during Black Friday and the holiday season.

Guaranteed positive customer experiences and resolved all customer complaints.

Maintained adequate cash supply in cash drawers in multiple checkout stations.

Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

Expressed appreciation and invited customers to return to the store.

Sales Associate Sep 2014-Jan 2015

Kmart - Holmes, PA

During my time working at Kmart, I computed sales prices, total purchases and processed payments.

Another part of my everyday work involved maintaining knowledge of current promotions, policies regarding payment and exchanges, and security practices.

Part of my duty as a sales representative included explaining information about the quality, value and style of products to Influence customer buying

decisions.

Through my experience here, I also gained an appreciation for the type of traffic one can expect during the holiday season.

Retail Store Management, Pet Care Mar 2009-Aug 2014

Four Paws - Philadelphia, PA

During my time at Four Paws, I regularly multi-tasked in a number of ways. Generally, I answered customers questions and addressed problems and complaints, both in person and over the phone.

I also built customer confidence by actively listening to their concerns and giving appropriate feedback.

On days in which the store experienced heavy traffic, I would bring it upon myself to mop and sweep the floors considering pet grooming can be very messy.

Occasionally, I trimmed and styled animal coats according to owner instructions and breed standards.

Today, my time here proves invaluable due to my ability to work with people from many different cultures.

Education

Associate of Science : Computer Science

Delaware County Community College - PA

Computer Science

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