Management Project

Ravi Noor Singh

*** ******** ****** ** *******: 214-***-****

Winston-Salem, NC 27127 Email: *****.********@*****.***

10+ years of experience in Information Technology with an emphasis on Business Architecture, Business/Process Analysis, Business Process Management, Process Consulting & Project/Product Management with technical expertise involving systems analysis, Business Process Modeling, Business/System Requirement management and managing technical projects primarily using Web App development in Microsoft technologies & BPM platforms in diverse domains.

Summary:

●Expertise in Business/process Analysis and designing optimized Business solutions and managing high visibility and financial savvy projects for end to end delivery.

●Skilled in techno-functional Project Lead/manager responsibilities in various projects involving estimation, resourcing, scheduling, delivering customer deliverable on time and within Budget.

●Supervisory experience in leading & guiding multiple teams (onsite/offshore) simultaneously.

●Proven track record of forging partnership relationships w/customers on a long-term basis.

●Worked on various domains such as Retail Marketing, Manufacturing, Telecom (OSS/BSS), Banking (Equipment Finance & leasing, Wealth & Investing Management), Insurance, IPTV and Aerospace.

●Worked closely with various stakeholders, SMEs and client staff at various stages of Project life cycle to solve business problems & document business & functional requirements including workflows.

●Exceptional analysis skills with an ability to transform needs of the Business stakeholders into functional/technical requirements

●Experience in Business Process Management, Case Management, Process definition/modeling (as is, to be) and Risk/gap Analysis.

●Experience in Product Management/Consulting, Service Applications and Production Support.

●Experience in Sparx Enterprise Architect, Rational Requisite Pro, Caliber, JIRA, TFS, Rally, Quality Center & ALM.

●Experience in BPMN 2.0, Swimlanes/Pools, UML Use case, sequence, activity & ER diagrams, Process/Data Models

●Coordinating User Acceptance and Operational Readiness Testing with end users.

●Experience in establishing Business Process Governance and BPM Center of Excellence.

Technical Skills:

●Business Tools JIRA, Caliber, Rally, TFS, Rational Requisite Pro, ALM, Quality Center,

UML, SharePoint, MS Office, MS Project, Clarity PPM, Balsamiq

●Reporting Tools SAP BO Web Intelligence, Cognos reporting, SRSS

●BPM platforms APPIAN, Signavio, Bizagi

●Process Modeling Tools Microsoft Visio, Enterprise Architect (Sparx), Influx, APPIAN Designer

●Languages: C# .Net, ASP.Net, .Net framework 2.0/3.0/3.5, WCF, MPF, Java Script

●Databases MS SQL Server 2000/2005, MS Access, Oracle

●Web Technologies: ASP.NET, Web Services, XML, HTML, CSS

●Versioning Tools: SVN, VSS

●Process Frwk/Notation: ITIL, BPMN 2.0, UML, SAFe

Certifications, Trainings & Course Work:

APPIAN Analyst certification

Qualified following certifications by Harvard Manage Mentor Program

●Business Case/Plan Development, Strategic Thinking, Leading and Motivation

CBAP/BABOK & ITIL Foundation coursework

PMP coursework in progress

Completed CA APM training & CPNI (Customer Proprietary Network Information) Training

Attended AGILE and SCRUM Essentials Training

Domain Expertise: Manufacturing, Retail, Banking (Equipment Finance & leasing, Wealth & Investing Management), Insurance, Telecom (OSS/BSS), IPTV and Aerospace

Methodology: Agile (Scrum), Waterfall, Rational Unified Process (RUP), SDLC.

Education: Bachelor of Technology in Electronics and Communication Engineering (2006)

Project Experience

(RJ Reynolds)

Regulatory Reporting BPM/Case Management Solutions

Business Process Consultant Mar 2016- Present

Currently working for RJ Reynolds as a Business Process Consultant with responsibilities including analysis of regulatory reporting processes, modeling current state and future state processes, establish Center of Excellence for Business Process Management, defining Business Architecture and facilitating BPM tool selection process. This project involves interaction among various business functions across Manufacturing, Research & Development (R&D), Marketing, Regulatory Compliance etc.

Responsibilities:

●Business Process analysis, optimization and modeling of current state and future state processes using Enterprise Architect (Sparx), Visio and BPM platform utilizing BPMN 2.0 standards

●Requirement elicitation through interviews, surveys, workshops, JAD, questionnaires

●Enterprise level process analysis to design Business Architecture and BPM Governance framework for Process Center of Excellence

●Analyzing various BPM/Case Management platforms, arranging vendor demos, creating tool selection criteria checklist and scorecards

●Assigning Process owners to defined business processes and providing training to them for the roll out and ownership of the processes

●Standing up the BPM Governance framework by defining and implementing roles and responsibilities, Change Management, Process Development Lifecycle and multi-year strategic roadmap for Continual Process Improvement through BPM Center of Excellence

●Process modeling for Pilot processes on the selected BPM tool and facilitating end to end delivery of Pilot process

●Ownership of Master Project Plan for successful project delivery

●Defining Business requirements for Proof of Concepts for selected business processes and created Wireframes using Balsamiq tool

●Followed AGILE SCRUM methodology to define and implement Business Processes & integrating SAFe (Scaled Agile Framework) with company’s Business Architecture

●Training the Process Governance staff on the Business Process Governance Framework and the implemented Business Processes along with providing User-guides

(Alliance Data)

Enterprise wide BPM/Case Management solutions

Business Process Specialist/Lead May 2015- Feb 2016

Worked for a leading retail marketing and loyalty solutions provider, Alliance Data, as a Business Process Specialist with responsibilities including business process analysis, process definition (as is & to be), business requirement gathering with a focus on solution approach aligning with the Case Management capabilities of BPM suite (APPIAN) as part of multiple high visibility, financial savvy, Executive level projects within card services domain of the organization touching various business functions such as Sales, Accounting, Pricing, Profitability, Analytics, Creative communication etc.

Responsibilities:

●Business Process analysis and modeling using BPM tools and techniques.

●Business requirement gathering using JAD sessions, workshops, interviews (one to one).

●Develop initial Process model (BPD & mockups) using BPMN, Visio, PowerPoint tools.

●Design “as is” and “to be” process models.

●Customization of BPM suite APPIAN to align with enhancement to existing business processes.

●Facilitate demos, User acceptance testing, process discussions to focus on business value & ROI.

●Translating stakeholders’ discussions into user stories & quantifying Acceptance criteria and prioritization of stories from business value perspective wearing Scrum Master Hat at times.

●Support Software Development Lifecycle thru iterative development approach (AGILE-SCRUM).

●Acting as a liaison between Business and IT & performing Product owner partner’s role.

(Century Link)

Service Provisioning- Logical Inventory Management April 2014- April 2015

Sr. Business System Analyst/Solution Architect

Worked for a leading Telecom Giant in United States, CenturyLink as a Sr. Business System Analyst including Solution architect responsibilities with a focus on End-to-End solution Design & architecture of Logical Inventory Management System (OSS) by utilizing Service Oriented Architecture (SOA). Logical Inventory Management System is a core product, which interfaces with other Telecom Provisioning applications such as Ordering, Work Flow, Activation products etc. Successfully completed high visibility projects with huge financial impacts (74M on the organization.

Responsibilities:

●Requirements elicitation from business and technical stakeholders.

●Managing enhancements to Logical inventory management system interfacing with Auto-activation, Ordering, Work Flow management and other apps within OSS space.

●Use Case & requirement management for functional and non-functional requirements impacting database, system interfaces, designing efficient solution approach to fit value driven user needs.

●Conducting review meetings with Business to get approval for designed solution approach.

●Conducting Peer assessment reviews as part of CMMI activity to ensure process compliance.

●Baselining requirements, review records & reports during requirement management process.

●Responsible for creating various User level artifacts including release notes, Sanity Test cases.

●Conducting demos for end-to-end product & training end users for designed solutions.

●Collaborate with Business stakeholders, Project/Program Management, Developers, Testers, System Engineers, and peer Analysts to review/implement/fix application requirements.

●Identify, prioritize & assign requirements to other peer System Analysts & supervise their work.

(Infosys Limited)

Production Services, SunTrust Bank, Atlanta, GA Mar 2013- April 2014

Sr. Business System Analyst/Project Lead

This project involved various portfolios such as Equipment Finance & Leasing, Wealth & Investment Management including Business Analysis, Project management & production support services along with consulting services to client to optimize Business operations using various applications across portfolios.

Responsibilities:

● Played a role of BSA & Project Lead for various portfolios in production support environment.

● Responsible for work prioritization, scheduling, budgeting & resourcing for enhancement projects.

● Responsible for co-ordination with different teams & end-to-end delivery of issue resolutions.

● Co-ordinate change management process for various changes proposed in existing systems.

● Worked as a Product owner for Leasing product which managed Assets valued $3 Billion plus.

●Conducting JAD sessions, meetings/demos with clients and Business users to address their issues/concerns and gather their requirements for enhancing user experience.

●Responsible for creating Business Processes and work flows to support various applications.

●Responsible to provide status reports to the client on a regular basis.

●Coordinating with various vendors for vendor supported applications on regular basis.

●Training the end users for how to use the applications efficiently.

●Coordinating, managing and leading Onshore and offshore teams across portfolios.

Product Consulting Assignments for AT&T Inc. Dallas, TX June 2011 – Feb 2013

IT Business Consultant

Multiple AT&T Consulting Assignments, which involve Service Assurance-Maintenance, Billing-Retail as well as Service Delivery-Design sub-domains in Telecom Business Domain within OSS/BSS space. These projects involve development of desktop platform/product which acts as single desktop view for the users and minimizes their day to day efforts by keeping all their applications under one roof and automated.

Responsibilities:

●Performed JAD sessions to collect business requirements & designing business processes using Process modeling tools

●Responsible for creating Business Case for various projects

●Ready training materials and carried out end user training sessions for 30+ users

●Responsible for forming detailed UAT test plans and coordinating UAT

●Planned test cases and scripts for Operation Readiness Testing

●Responsible for deployment of the product on end user’s machines

●Managed schedules and collaborated with different teams (Business/IT)

●Prepared project progress reports and presented to the management on a regular basis

●Liaison between Infosys and AT&T and managing distributed onshore/offshore teams.

AFLAC Insurance Mobility User Interface October 2010 – May 2011

Technology Analyst

This project involved the development of a WCF service including UI generation for the screens in an XML format and was capable of providing the rates/price quote to the user based on business logic.

Responsibilities:

●Played a client-interfacing role of Tech Lead for this project and led a team of 5.

●Involved in Design, Development, Code review, unit testing and deployment of the solution.

●Developed WCF service as an API to manipulate UI expected from the mobile front end

Three Screen Integration solutions February 2009 – October 2010

Technology Analyst

This project involved integration of three screen media (IPTV, Web, and iPhone) including Video on Demand & provisioning. All three clients interact with each other using web services to send & retrieve data.

Responsibilities:

●Played a role of Module Lead/developer in this project using AGILE-SCRUM methodology.

●Involved in documenting new features & conducting demos to various stakeholders.

●Developed Content sharing IPTV application using C#.Net and Mediaroom framework.

●Training, Research & Development of the new framework i.e. Mediaroom framework.

Data Migration & Online Statements for Royal Bank of Scotland January 2008 – August 2008

Software Engineer

This project involved migration of existing data warehouse from SQL server 2000 to 2005 using DTS and SSIS packages and SQL agent jobs. Another project involved functionality of switching on/off paper statements and laying emphasis on generating E-statements to the credit & debit cardholder customers.

Responsibilities:

●Worked as a team lead and led a team of 5.

●Involved in generating daily status report and System Test and UAT plans.

●Responsible for the integration and deployment of the entire solution to Onsite team.

●Detail Design by analyzing existing web application and fitting new functionalities.

Agents Website and Booking Engine, Etihad Airways December 2006 – December 2007

Software Engineer

This project involved development of web application, which keeps track of the agents of Etihad Airways who provide bookings for the airlines, their status, offers & promotions etc. I worked on another assignment for the same client involving creation of Flash application for Mileage calculation & Route Map.

Responsibilities:

●Worked as a developer in this project

●Involved in requirement gathering, design, development & testing of Web & Flash applications

●Conducted demos for internal/external partners and stakeholders

Professional References:

Jerry Matthews (Manager, CenturyLink)

*****.********@***********.***

Ahmed Hussain (Manager, Alliance Data)

*****.*******@************.***

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