Customer Service Sales

Lajuana Kemper

**** *** ***** **. 513-***-**** **************@*****.***

Objective

Work for a quality company that believes in teamwork and personal development

Skills & Abilities

MANAGEMENT

Oversee the day to day operations of the staff to make sure that the needs of the client are being met detailed and specific to their request.

Managed a team of 14 for the past 15 years for First Clean Janitorial Services.

SALES

Recruited 75% of the student body enrolled in STEM Academy, by presenting the educational opportunities afforded by the school to low income and underprivileged youth and adolescent.

Performed outside sales for First Clean by meeting with perspective clients and performing quality walk through and proposals.

Increased client base by doing community outreach and PR with other businesses within the industry.

COMMUNICATION

Effective communicator with strong listening skills with the ability to efficiently and demonstratively delegate as well as follow directions clearly.

Provided customer service through Urban League’s Customer Service training and job placement readiness program.

LEADERSHIP

Started as a team lead at First Clean 15 years ago, quickly being promoted as a result of my take charge and leadership abilities in high pressure situations. My philosophy is to lead by example.

Experience

FIRST CLEAN JANITORIAL SUPERVISOR SEPTEMBER 2000 TO CURRENT

Scheduling

Inventory control

Oversee operations

STEM ACEDEMY SALES TEAM/ COMMUNITY OUTREACH JUNE 2013-SEPTEMBER 2015

Performed door to door outreach to low income families for children who were not enrolled in school

Provided attendance follow up and follow through for children who were at risk of truancy

Registered and established busing services for children who are in need.

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