Customer Service Microsoft Office
Resume:
SCOTT FORBES
**-*** ******* *****, ******, On L*N4Y6
705-***-**** (Text Only)
***************@*****.***
Objective: To continue working full-time in a driving, dispatch or Health and Safety/ customer service position.
Summary
Over 15 years accident-free AZ/DZ driving and dispatch experience
Clean drivers abstract and CVOR
JHSC Member for 12 years, first aid trained, AED
Experience driving tractor trailers, straight trucks, yard tractors, cube vans and forklifts
Thorough understanding of transportation and warehouse systems
Strong customer service skills within a retail setting
Self-starter with ability to be organized stay on task and meet deadlines
Quick to learn and communicates well with others
Related Skills
Driving
Delivery driver for Benson Tire
Transported dangerous and non-dangerous goods to various locations while adhering to timelines
Conducted full circle check of truck and trailer daily and reported any findings to ensure the meeting of all Ministry of Transportation requirements
Maintained daily log book, tracking hours of driving, work hours and off hours
Assisted with loading and unloading of units
Dispatch
Scheduled daily move requirements for various stores and warehouse locations.
Communicated with drivers regularly and problem solved as needed
Kept thorough notes on drivers, routes and issues
Proficient in Microsoft Office (Word, Excel and Access)
Customer Service/Sales
Asked open ended questions to determine issues with customers vehicles and scheduled appropriate diagnostics with the correct technician
Provided service options
Recommended products and services based on customer needs
Invoiced and accepted payment: cash, credit and debit, handling transactions with attention to detail
Prepare estimates for vehicles with information provided by technicians and sourcing out the correct parts to complete the task at hand.
Work History
Service Advisor, Back Parts Personnel Canadian Tire Barrie
Current
Delivery Driver, Benson (Tire) Group
April 2015- September 2015
Service Advisor, Canadian Tire, Barrie
2013-2015
AZ Driver, The Staffing Agency – SPS/Honda, Alliston
2014-2015
AZ Driver/Dispatcher, Canadian Tire Corporation, Brampton
1983-2012
NOTES:
References: Other references available upon request.
Cathy Gibson, Supervisor
G&H Auto Orillia
Ed Thompson, Operations Manager
Benson Tire, Barrie
David Stutley, Team Lead
Canadian Tire Corporation
NOTES:
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