Technical Support Security Officer
Resume:
JERMAINE L. GREEN
** **** ****** *** * New London CT 06320 860-***-****
****************@*****.***
PROFILE
Results-oriented professional with strong leadership and motivational skills. Proven ability to quickly build rapport, establish trust, and train and motivate people of all levels. Recognized for professionalism, positive mental attitude, commitment to excellence and demonstrated ability to communicate and interact effectively with senior management, associates, and clients.
CERTIFICATIONS
Once held the following Certifications
• Ridley-Lowell Networking and Technical Support Specialist Training
• SNET ISDN E9-1-1 Telecommunications Training
• National Communication Institute Crisis Call Handling
• State of Connecticut Public Safety Telecommunications Training
• Power Phone Emergency Medical Dispatch
WORK EXPERIENCE
Reliance House INC 2014-2016
Norwich, CT
Job Title-Program Coordinator
• Assist in implementing Agency policies and procedures and report status to Unit Director
• Coordinate member activities
• Act as the communication leader to ensure consistency with information across shifts
• Attend team meetings as designated by Director
• Provide program admissions as designated by Director
• Provide conditions that maximize safety for staff and program participants
• Review program participant charts in Avatar system and paper files to unsure updates are done.
Reliance House INC 2010 - 2014
Norwich, CT
Job Title- Residential Assistant
• Assist members with participation in residential, recovery oriented activities, recreational, social and community events.
• Assist members in preforming daily living skills and meeting daily living needs such as shopping, laundry, housekeeping, transportation, ect
• Provide conditions that maximize safety for staff and members.
• Document interactions in the Program’s Communication log.
• Provide crisis intervention supports under the direction of Case Manager or Director/Coordinator.
Computer Merchants LTD 2008 2009
Norwell, MA
Job Title- Contracted to CSC at General Dynamics as a PC Tech
• Disconnect and reconnect PC and peripheral devices for General Dynamics office buildings
MANPOWER INC. 2008 – 2008
Norwich, CT
Job Title - Contracted to CompuCom as a PC Tech
• Install and adjust LCD Monitors on office swing arms for The Hartford new office building
• Disconnect and reconnect PC and peripheral devices for The Hartford new office building
MOHEGAN SUN TRIBAL PUBLIC SAFETY DEPARTMENT 2004 – 2007
Uncasville, CT
Job Title-Mohegan Tribal Dispatcher
• Received emergency and non-emergency calls for police, fire and emergency medical assistance. Recorded input into Computer Assisted Dispatch system(CAD)
• Conduct fact-finding interview of caller to determine nature of call details and appropriated response
• Troubleshoot routine problems that arise during performance of work assignments
MOHEGAN SUN TRIBAL PUBLIC SAFETY DEPARTMENT 1999 – 2004
Uncasville, CT
Job Title-Bike Security Officer
• Insured the security and safety of the groups outside the Mohegan Sun Casino
• Additionally served as a Per Diem Mohegan Sun Tribal Dispatcher
MOHEGAN SUN RESORT AND CASINO 1998 – 1999
Uncasville, CT
Job Title-Security Officer
• Insured the security and safety of the groups within Mohegan Sun Casino
• Interacted with patrons and co-workers to maintain open communication to efficiently deal with problems and concerns as they arise.
EDUCATION
RIDLEY-LOWELL BUSINESS & TECHNICAL INSTITUTE 2007 – 2008
New London, CT
• Completed the Networking and Technical Support Specialist Program.
THREE RIVERS COMMUNITY COLLEGE 2002 - 2003
Norwich, CT
• Completed coursework towards obtaining a Bachelor’s Degree in Communications and Business Management.
EASTERN CONNECTICUT STATE UNIVERSITY 1995 - 1997
Willimantic, CT
• Completed coursework towards obtaining a Bachelor’s Degree in Communications and Business Management.
ROBERT E. FITCH HIGH SCHOOL 1989 – 1993
Groton, CT
• Graduated with High School Diploma
REFERENCES
Available upon request.
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