Customer Service Manager
Resume:
Lisa A. Macedo
LAKEVILLE,MA.*****
Home Phone- 508-***-****
Objective
To secure a mutually beneficial position with a company using
my customer service, management and sales skills.
Summary of Qualifications
• 21 years customer sales and service
• 8+ years management experience
• 8+ years interacting with customers on the phone
• Team and goal oriented
• Work well independently and in competitive atmospheres
• Bilingual- Portuguese
Work Experience
January 2014- present : Five Guys Burgers and Fries
Management Position
Responsible for meeting all company metrics
Responsible for handling and resolving all customer complaints.
Responsible for scheduling, hiring and training all candidates.
June 2013- December 2014, Burger King, Assistant Manager
Management Position
Responsible for meeting all company metrics
Responsible for handling and resolving all customer complaints
Responsible for scheduling and hiring and training candidates.
May 2011- May 2013, Pizza Hut, Assistant Manager
Management position
Responsible for scheduling,interviewing and terminating employees
Responsible for meeting all company and team metrics
Responsible for handling and resolving customer complaints
Sept 2006-Mar 2011, Sam’s Italian Foods, Assistant Manager
Management position
Responsible for dealing with and resolving customer complaints
Responsible for schedules as well as hiring employees
Responsible for meeting team and company metrics
Aug 2004-2006, Pizza Hut, Shift Manager
• Management position
• Responsible for dealing with and resolving customer complaints
• Up selling and offering company promotions
• Answering phone, taking orders, completing orders
• Responsible for meeting team and company metrics
Sept 2003-Mar 2004, Burger King, Assistant Manager
• Management position
• Interviewing, hiring and terminating employees
• Training employees on company standards and ensuring they meet
expectations
• Scheduling mutually beneficial hours to suit employees and
meet company needs
• Quality, and inventory control
May 2001-Sept 2003, Dunkin Donuts, Store Manager
• Management position
• Attained a ServSafe certificate of food safety
• Staffing and scheduling employees
• Providing training on quality standards, customer service, and
providing excellent customer value
• Overseeing the accuracy and timeliness of payroll
Mar 1998- May 2001, Home Depot, Head Cashier
• Head Cashier
• Determining customer needs, helped find products, up sell
store promotions
• Service desk, resolving customer complaints, deal with refunds
and exchanges, special orders, interview customers to determine
their needs
• Achieved a certificate in supervisor training
Education
2013-ServSafe Certificate
• Certificate of food safety
Certified in Choke Save & CPR
2000-Certificate of Supervisor Training
• Excellence in customer service
• Commitment to quality
• Modern Supervisor techniques
• Up selling store promotions
1982-1986 Middleboro HS, Diploma in general academics
• General academics
• Focused on business management
• Class in DECA(Distributor of Education Clubs of America)
Other Languages Spoken
• Portuguese
Contact this candidate