Manager Customer Service
Resume:
BRUCE D. FLANARY
********@*****.***
Fort Worth, Texas
Summary
** ***** ********** ** *** TRUCKING OPERATIONS AND ACCOUNT MANAGEMENT FIELD. EXPERIENCED AND KNOWLEDGABLE IN LOGISTICS WITH A PROVEN TRACK RECORD OF EXPANDING COMPANY SALES AND PROFITABILITY. AREAS OF EXPERTISE INCLUDE FLEET MANAGEMENT, LOAD PLANNING, CUSTOMER SERVICE, FREIGHT BROKERAGE AND RELATIONSHIP MANAGEMENT. SKILLED IN LOGISTICS SOFTWARE. INTERESTED IN ADVANCING MY CAREER AS A LOGISTICS MANAGER, OR SENIOR ACCOUNT MANAGER.
Career Highlights
Account Manager and Senior Freight Broker who acquired national accounts, such as Berry Plastics, Rockwell American, Boise Inc and Snyder/Lance. Acquisition of regional accounts such as Bana Box, CTC and JT Products. Brokerage sales of over $2.4 million with over 9200 loads moved as a Senior Freight Broker in a 7 year period. Senior operations manager with an emphasis on entire management of fleets, including all facets of safety, operations, training and maintenance.
Experience
Account Manager/ Scott Logistics / November 2015 - June 2016 • Fort Worth, Texas
Managed customer accounts from acquisition to development.
• Acquired 4 National bids from Walgreens, Lam-tech, Rockwell American and Snyder/Lance resulting from cold calls.
• Utilizing 3 pl’s to spot bid freight, accept tenders, move freight and report progress
• Using McLeod to update loads, customer information, carrier requirements, dispatch trucks and inform corporate of load progress
Senior Freight Broker / Amino Transport / August 2008 - November 2015 • Hurst, Texas
Acquired and managed customer accounts.
• Maintained accounts at a profitable level
• Bid on freight per customers’ requests
• Used proprietary logistics systems to enter freight
• Used carrier acquisition systems such as Internet Truckstop and 360 to cover freight
• Confirmed carrier requirements to successfully carry a load
• Collected PODs and confirmed delivery success per customers standards
• Utilized programs including TMC and Enterprise to finalize billing
• $2.4 M in gross profit, and 9200 loads moved
• Managed an assistant
Operations Manager / Raider Express / June 2004 - August 2008 • Fort Worth, Texas
Worked completely independently and made all management decisions during shift.
• Fleet Management
• Dispatched, load planned, and provided customer service
• Responsible for advanced supervisory obligations
• Controlled the entire fleet of 100 trucks
• Reported and coordinated with Senior management
Education
Univ. of North Texas
Bachelor's Degree
B.B.A. / Strategic Management
Further Experience
Fleet Manager /Dispatcher/Stevens Transport T L, Inc / January 2002 - June 2004 • Dallas, Texas
Worked as dispatcher, CSR, and fleet manager for entire fleet.
•Fleet Management
•Coordinated dispatches for the entire USA using AS/400
•Maintained deadhead efficiency and truck lane initiatives and area service control of truck to load ratios
•Tracked customer accounts, monitored on-time performance, communicated with customer
Account Manager /Conway Southern Express / May 2001 - December 2001 • Ft. Worth, TX
Responsibilities included establishing new accounts, implementing credit, resolving customer service issues, negotiating pricing contracts, collecting accounts receivable and developing special projects.
Duties also included analyzing data to identify new markets and using word, excel and the internet to generate reports for regional sales managers.
Line Haul Coordinator /Conway Southern Express /Nov. 1999 - August 2000 • Ft. Worth, TX
•Duties included route planning, route auditing and supervision of service centers in the Southeast region.
•Duties also entailed coordination of all meet and turns between service center locations, providing logistical planning between freight assembly centers, and managing operations coordination between the freight operations supervisors.
Dedicated Account Supervisor/Area Service Manager /J.B. Hunt / June 1997 - November 1999 • Lowell, AR.//Arlington TX
•Dedicated Account Supervisor: On-site operations supervisor at Office Depot dedicated account, duties included route planning, load tracking, dispatching, shipping manifest creation, supervision of drivers and liaison between dedicated account manager and customer.
•Area Service Manager: Pre-planned all routing for the state of Texas using AS400 software. Tracked drivers from point of origin to delivery. Coordinated all re-powers based on customer priority as determined by Regional Service Manager.
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