Angelique Shy

**** ******* ****; Apt. *** Warrensville Hts.,OH

Home: 216-***-**** - acv5oq@r.postjobfree.com

Summary

Versatile Administrator trained in Operations/Recruiting Management in the field of Client transport. Thriving in a dynamic, challenging and fast-paced professional environments. Assertive, enthusiastic with extensive knowledge of transportation laws and an unsurpassed worth ethic.

Skills

Strategic planning Troubleshooting and problem solving

Procedure development Productivity improvement specialist

Personable Dedicated

Team building Client relationships

Consensus building techniques Staff retention

Accomplishments

Research

Investigated and analyzed client complaints to identify and resolve issues.

Training

Trained staff in all office systems and databases, policies and procedures while focusing on

minimizing errors and generating superior results.

Recruiting

Facilitated onboarding of new employees by scheduling training, answering questions and processing

paperwork. Successfully hired and trained over 150+ new employees over a 6 month span.

Leadership

Served as key contributing member to Leadership team.

Experience

Recruitment Manager

April 2015 to Current

Provide A Ride - Cleveland, OH

Builds applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport.

Improved organization attractiveness by recommending new policies and practices; monitoring job offers and compensation practices; emphasizing benefits and perks.

Establishes recruiting requirements by studying organization plans and objectives; meeting with managers to discuss needs.

Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Operations Manager

July 2009 to April 2015

Provide A Ride - Cleveland, OH

Developed and shared best practices across the company, including developing and implementing

SMART Goals for the department.

Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures.

Organized and implemented overall customer experience through Quality Assurance listening

feedback form with built-in incentive program.

Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions.

Administrative Assistant

February 2006 to April 2009

Warrensville Heights City Schools - Warrensville Heights, OH

Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team

Conferences.

oManaged the receptionist area, including greeting visitors and responding to telephone and in-person

requests for information. Designed electronic file systems and maintained electronic and paper files. Maintained the front desk and reception area in a neat and organized fashion.

Served as central point of contact for all outside vendors needing to gain access to the building. Planned meetings and prepared conference rooms. Dispersed incoming mail to

correct recipients throughout the office. Created weekly and monthly reports and presentations.

Claims Representative II

July 2005 to February 2006

Allstate Insurance Company – Hudson, OH

Maintain customers file accurately and confidentially, File and process client insurance claims

File and process client insurance claims

Assisted customers in making claims for their home or auto insurance coverage

Explain coverage or denial of claim to inquiring customers

School Bus Driver

June 1999 to June 2004

Cleveland Municipal School District – Cleveland, OH

Followed precise schedules adjust driving according to traffic and weather conditions in order to arrive at each stop at the designated time

Ensure the safety of the children, which may include accompanying students across the street, providing first aid in emergencies and keeping the bus in safe, working condition.

Keep records of commute times and report mechanical issues, delays or other dilemmas

Education and Training

Bachelor of Science: Urban Studies/Political Science, 2004

Cleveland State University - Cleveland, OH, USA

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