Executive Assistant Customer Service
Resume:
Tya Bowen
**** ***** ***** ***** **********, GA *0052
Phone: 347-***-**** Email: ***.********@*****.***
Professional Summary
Seasoned Executive Assistant with more than 10 years of experience in a fast-paced semi-corporate environment. Distinguished verbal, written and organizational skill set. Proven track record of achieving exceptional results in administration and customer service.
Experience
Administrative Assistant II (Contactor) Present
Kimberly-Clark Corporation – Roswell, GA
Provide support for building detailed Excel forecast packages
Provide support in generating system reports and developing slides for use in savings reviews
Assist in monthly reconciliation process, performing detailed investigation of variances in SAP under direction of forecaster
Complete update of the scorecard model and provide to manager for review
Manage incoming e-mails and replying to customers with template
Manage and order shipping label inventory
Resolve shipping logistics issues with plants and customers
Coordinate shipping for premium customers
Provide recording and reporting metrics to customers
Provide support for other ad hoc requests
Executive Assistant 08/2013 to 09/2015
Bethel Christian Academy – Queens Village, NY
Coordinated and maintained a complex calendar using a high level of integrity, managing across different time zones and markets for multiple VPs
Managed complex domestic and international travel arrangements including air, hotel, transfers, and detailed end-to-end agendas
Ensured timely preparation and processing of expense reports and invoices
Organized and coordinated internal and external business meetings, making all necessary arrangements including meeting invitations, venue designation, etc.
Prepared and attended weekly executive team meetings, one-on-one updates, and organizational skip levels
Maintained team morale on an ongoing basis through employee engagement activities
Proactively prioritize and respond to, when appropriate, VP emails on behalf of leader
Ensured timely preparation and processing of expense reports and invoices
Maintained team organization charts, track recruitment and headcount
Provided new hire on boarding and off boarding support to team
Health, Safety & Environmental Coordinator 03/2012 to 08/2013
Cintas Corporation – Port Washington, NY
Coordinated and/or conducted all safety trainings, including physical aspects (proper bending, lifting, and stretching procedures)
Completed implementations of Corporate Safety Manual, safety procedures, checklist and audits
OSHA record keeping
Traveled on routes with Service Sales Representatives (SSR)
Performed safety walkthroughs throughout the plant to ensure all procedures are followed
Performed New Hire interviews and conducted all New Hire onboard safety trainings
Maintained and updated MSDS book and logs
Managed operations, labor, inventory distribution, and product storage
Tracked products orders and delivery
Coordinated safety awareness programs and ensured proper reporting of work related accidents
Managed all areas related to HSE compliance and performance
Executive Assistant Finance 08/2004 to 03/2012
Bethel Christian Academy – Queens Village, NY
Coordinated and maintained a complex calendar using a high level of integrity, managing across different time zones and markets for multiple VPs
Managed complex domestic and international travel arrangements including air, hotel, transfers, and detailed end-to-end agendas
Maintained accounts receivable, payable for 1500 student accounts
Payroll preparation and distribution, banking, deposits and withdrawals
Ensured timely preparation and processing of expense reports and invoices
Organized internal and external business meetings, making all necessary arrangements including meeting invitations and venue designation
Prepared and attend weekly executive team meetings, one-on-one updates, and organizational skip levels
Maintained team morale on an ongoing basis through employee engagement activities and supported leader during a challenging organizational re-structuring
Proactively prioritize and respond to, when appropriate, VP emails on behalf of leader
Ensured timely preparation and processing of expense reports and invoices
Maintained team organization charts, track recruitment and headcount
Provided new hire on boarding and off boarding support to team
Educator 09/2001 to 06/2004
Bethel Christian Learning Center – Cambria Heights, NY
Prepared materials and classrooms for class activities
Instructed through lectures, discussions, and demonstrations in one or more subjects, such as English, Mathematics, and Social Studies
Established clear objectives for all lessons, units, and projects, and communicated objectives to students
Assisted students with extra help, by way of tutoring, preparing and implementing remedial programs
Adapted teaching methods and instructional materials to meet students’ varying needs and interests
Established and enforced rules for behavior and procedures for maintaining order among students
Prepared objectives and outlines for courses of study, following curriculum guidelines and requirements of states and schools
Meet and corresponded with parents or guardians to discuss children’s progress and to determine priorities and resource needs
Instructed and monitored students in the use and care of equipment and materials to prevent injury
Prepared students for upcoming school year by encouraging them to explore leaning opportunities and to persevere with challenging tasks
Collaborated with other teachers and administrators in the development, evaluation, and revision of middle school programs
Use of computers, audio-visual aids, and other equipment and materials to supplement presentations
Coordinated and supervised extracurricular activities, such as clubs, student organizations and academic contests
Education
BS: Business Administration 01/2015 – 12/2017
Capella University – Minneapolis, MN
Associate: Business Administration 07/2000 – 09/2002
Katharine Gibbs – Melville, NY
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