Customer Service Sales Representative

MARY ANNE VILLAHERMOSA

**** ******** **. *** ****** Bukid Manila 0977- 0973862 ********************@*****.***

PROFESSIONAL EXPERIENCE

HSBC Electronic Data Processing Philippnes Inc. August 3, 2015 to November 3, 2015

Handled pioneer account for UK HSBC Direct

Assisted customers regarding their bank account and credit card enquiries such as new accounts, personal loans, mortgages, card replacement, transaction verifications and disputes

Reason for leaving: Business Opportunity

FIS (Makati) Senior Customer Service Executive, October 2015 to March 2015

Worked as a senior customer service representative for American Express pre-paid credit cards

Assisted customers with tax refund enquiries, card activation, password reset, new application, transaction verification and handled complaints and filed dispute reports.

Recognized by FIS as one of the top ten performers for the whole site based on customer satisfaction survey

Reason for leaving: Change of residence

TELETECH (Makati) April 18, 2011 to September 15, 2014

Handled financial account for TELSTRA, the leading telecommunications company in Australia

Assisted customers with their billing and sales enquiries and pioneered “Connected Home” account to process customers’ request to move their services to another address using complex data base.

Reason for leaving: Company transfer of location

SYKES ASIA INC. (Makati) January 2010 to May 2010

Inbound call center agent for Prudential Financial Life Insurance account

Assisted clients regarding their billing details, stocks and dividends option, loan request, claim status, beneficiary change, premium payments, and all other issues regarding their life insurance policies.

Reason for leaving: Salary Dispute

PEOPLE SUPPORT (Baguio City) February 1, 2008 to February 29, 2008

Worked as a part-time email support agent for Pro Flowers, provided clients with information regarding products and services, account status, billing and tracking, processed requested orders, refunds and complaint management.

Reason for Leaving: End of contract

PARLANCE SYSTEM INC (Makati) October 2003 to December 2003

Inbound and outbound sales representative for DISH Network. Provided basic technical support, assisted clients regarding their request on their satellite program and billing details.

Reason for leaving: Law School

EDUCATION

ST. LOUIS UNIVERSITY (Baguio City)

College of LAW, 2006 – 2009

ST.SCHOLASTICAS COLLEGE (Manila)

Bachelor of Science in Commerce Major in Applied Economics, 1999 – 2003

CHARACTER REFERENCES

ATTY. MARY GLENN MOLDEZ LEI ANNE DE GUZMAN ERWIN VILLAMIL

City Fiscal Muntinlupa District Trainer HSBC Alabang Supervisor FIS Makati

091*-******* 091*-******* 091*-*******

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