Customer Service Data Entry

ROBBIE WATERS

**** ******** ***** 817-***-****, Arlington, Texas 76001 **********@***.***

To pursue a Career where I can utilize my knowledge of the industry to successfully negotiate and resolve company business.

Excellent time management

skills

Flexible

Goal-oriented

Reliable

Excellent communication skills

Helped grow the Bank's revenue

Achieved an internal audit score of 100%

03/2011 to 04/2016 Operation Assicates III

TD Auto Finance Westlake, TX

Delivered prompt, accurate and excellent customer service. Solving problems and providing account information to the customer Providing reports to management an team members

Assist cashiering department releasing payoff titles Distribute mail for the contact center

Work legal documents and mail to attorneys

01/2009 to 01/2011 Title Clerk

Chrysler Financial Southlake, TX

Assist customer in titling vehicle

Lease to retail conversion of titles

Auction repo titles

Contact the DMV office and customer to get updated information and complete paper work on behalf of the customer

Maintained good relationship with dealers

Team player in providing assistance to management an team members Received appreciation letters and awards for performance

01/2001 to 01/2009 Portfolio Specialist

DaimlerChrysler Roanoke, TX

Managing large volumes of inbound and outbound calls Resolve delinquent accounts

Collect on lease maturity accounts

Worked on Bankruptcy accounts

Training new staff members and performing special assignments

01/1998 to 08/2001 Portfolio Specialist

Mercedes-Benz Credit Southlake, TX

Responsibilities include customer service handling and problem solving. Collecting pass due installment loans.

Managing large volume of outbound calls

05/1995 to 01/1998 Account Representative

AmerCredit Fort Worth, TX

Responsible for providing quality customer service Managing assigned portfolio accounts

Collecting pass due Loans

1980 Teller Training Institute Louisville, KY

1977 Jefferson Community College

1976 Jefferson State Vocational Institute

1975 Central High School

Penny Raid Business Analyst

Sherin Thomas Asset Remarketing

Running, gardening, swimming

Volunteer work to feed the homeless

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