Jan Tolonese

**** ********* *****

Myrtle Beach, SC 29575

843-***-****

acv4ja@r.postjobfree.com

OBJECTIVE:

Obtain a management position utilizing nearly twenty years of professional experience managing and owning businesses

in the hospitality industry.

PROFESSIONAL EXPERIENCE:

Strive to cultivate an innovative and exciting environment that staff and patrons alike will enjoy with a strong focus

on building repeat business.

Constantly exploring new ideas that promote excellent customer service that simultaneously increase profits

Provide positive, individualized customer care for hundreds of customers each week

Lead staff to performing in top ten percentile in our guest experience satisfaction report in 2013. Currently number

one in the company in 2014

Employee Morale and Retention with low employee turnover numbers

Work closely with owners and staff as a team to advance my companys brand name

Responsible for the daily operations of a large volume restaurant with three million dollars in annual sales.

Substantial experience and outstanding skills in customer service with over twenty years experience

Accountable for hiring, training, monitoring performance and retaining employees by setting performance

standards, goals and educational programs.

Accustomed to working in fast paced environments with the ability to think quickly and successfully handle difficult

customers and employees

Excellent interpersonal skills, ability to work well with others in both supervisory and support staff roles

Develop successful advertising and marketing campaigns in order to increase sales revenue

Analyze and manage all financial aspects of the business including invoices, employee payroll, budgets, and profit

and loss statements

EMPLOYMENT HISTORY:

General Manager

Mission BBQ, LLC March 2016-Present

General Manager February 2009 March 2016

Hooters of America, Inc. Myrtle Beach, SC

Owner and Operator April 2003 February 2009

Cheesesteak Factory, SC

Regional Manager March 2001- April 2003

Hooters of America, Inc. Myrtle Beach SC

General Manager April 1995 March 2001

Hooters of America, Inc. Myrtle Beach, SC

EDUCATION:

Horry Georgetown Technical College, Myrtle Beach, SC August 1991 May 1993

Associate Degree

Hospitality Management

SKILLS SUMMARY:

Proficient in Microsoft Word, Excel, PowerPoint, Windows XP, Windows 7, Publisher and point of sales software

Ability to manage and motivate staff to maximize efficiency and productivity

Excellent written and oral communication skills

Highly self-motivated and productive

Superior interpersonal skills

Strong analytical skills combined with an ability to exceed goals

Ability to achieve maximum results

REFERENCES AVAILABLE UPON REQUEST

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