Business Banking, Personal Banking, Leardership abilities
Resume:
MELESH SHANTILAL RUGNATH
**** ********* **** ******, *******, FL.
*********@*****.***
Highly motivated and skilled working professional, seeks position within dynamic, high growth organization that welcomes fresh ideas, initiative, organization, and experience.
Exceptional work ethic and creative problem solver.
SUMMARY OF QUALIFICATIONS
• Over 25 years of experience in BANKING delivering an excellent experience for internal and external customers.
• 8 years of experience coordinating and managing of bank officials of my most recent employer. That is managing an entire business of 550 banking employees.
• Training of school going kids/graduates how to save, spend and implement budget controls so that it will support in their future career.
• Support and provide school going kids and graduates of investing for their future and how to maintain banking accounts / credit card payments on time so that they able to build credit for their futures.
• Lectured for many years part time at the Damelin School of Banking as an overall support to families of how to budget, save and secure their monies.
• Highly skilled in planning, organizing and implementation of sales processes.
• Strong interpersonal skills gained by working alongside of people in different environments.
• Exceptional organization, communication and customer service skills.
• A dedicated team member that is empathetic, with strong listening skills leading to effective problem solving.
• Orchestrated successful promotional campaigns.
• Builds sound relationships with Senior Corporate.
• Successful Negotiator.
PROFESSIONAL EXPERIENCE
Company: Standard Bank of South Africa Limited
Current Position: Local Market Manager
• Rated number 1 Nationally in the balance Scorecard end of December 2012
• Rated number 1 in Sales Nationally end of December 2013.
Key Result Areas:
• Sales targets met at 130%
• Service rated 9,39 against a target of 9
• Migration of clients to self-service channels 99% achieved against a target of 95%
• Cost reduction in saving target was below 5% .The business managed within 3%
• People, retention of talented individuals, no loss in the years 2012 and 2013
Local Market Manager:
• The Local Market Manager looks after a vast yet complicated business model in Retail Banking.20 Outlets are managed with understanding of making key result areas as stipulated above. A big component ensures revenue growth without over spending. Lots of time is spent managing direct reports, ensuring the bank’s strategy is in line with the end goal. Looking for opportunities in personal and business banking. Supports the banks vision and strategy. Looking for potential talent to join the Group. Well connected in banking the likes of Africa etc.
Roles concluded within same organization:
• Ledgers Clerk
• Cables Clerk
• Securities Clerk
• Securities Check Clerk.
• Reports Clerk.
• Advances Clerk.
• Personal Banker
• Business Banker
• Business Manager
• Branch Manager
• Head of Acquisition.
• Manager of Branches.
• Local Market Manager.
• Recently promoted to Provincial Head for Small Enterprises.
EDUCATION AND TRAINING
Institute of bankers in SA
• Certificate of Banking 2000
• Associate Diploma in Banking 2003
• Certificate Programme in Principles of Business and Management 2003
• Interpersonal Skills and Motivation seminar 2004
• Enhancement Performance Skills Programme 2007
ADDITIONAL SKILLS
Microsoft Word, Microsoft Excel, PowerPoint
Reference Available Upon Request
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