Customer Service Representative
Resume:
Oklahoma City, OK *****
**************@*****.***
JANICE PRIOR
OBJECTIVE Obtain a position as a team-player in a people-oriented Company where I uti l ize my years of customer-service experience in order to best represent the Company and provide customers/cl ients with a great experience.
PROFESSIONAL
ACHIEVEMENTS
EMPLOYEE OF THE MONTH MULTIPLE TIMES
ASSISTANT MANAGER OF THE QUARTER
RUNNER UP FOR EMPLOYEE OF THE YEAR
RECEIVED SEVERAL COMPLIMENT CERTIFICATES REGARDING CUSTOMER SERVICE SKILLS Customer complaint resolution, Customer service, Data entry, Mai l ing, Microsoft access, Microsoft Windows, Order entry, Schedul ing, Technical support, A/R, A/P, Payrol l, End of month operations, and Management.
WORK HISTORY USA Park Airport Parking Oklahoma City, OK Shift supervisor/Dispatcher/Cashier January 2016 to Present Supervise drivers, check-in customers wanting to park their vehicle, and organize a ride to airport for these customers. These duties include entering al l information into computer, giving customers detai led directions on where to park, and dispatching driver to the pickup location. In addition to this I answer the telephone, provide customers answer to any questions, check the customer out, take payments at time of exit, and promote the fast pass program. I also provide excel lent customer service by offering free parking, take coupons off their total amount of payment that is due and hand out compl imentary water to customers when they exit. FRIEND TIRE COMPANY Oklahoma City, OK
Customer Service Representative (CSR) September 2015 to January 2016 Duties included answering telephones, quoting tire prices, sel l ing tires, fi l ing paperwork, printing invoices and entering al l web orders. When at the front desk I cal led for tires to be pul led for customers, reviewed the invoices wi th customers, had them sign, provided a copy of the invoice to the customer, and cal led for customer pickup. I made certain to assist al l drivers, if necessary.
Logisticare Solutions Oklahoma City, OK
Customer Service Representative (CSR) March 2010 to June 2015 Duties included using software tools Lcad/windows 7 to provide customers with information regarding products and services, receiving and processing incoming cal ls from cl ient base, cancel led accounts, recorded al l detai ls of customer transactions, complaints and comments. Al l information was prioritized dai ly to ensure that al l customer needs were met. Effectively Page 2 Janice Prior
identified customer concerns over the phone, referred unresolved customer grievances for further investigation, responded to customer inquiries. Knowledge sets include: Appointment setting, cal ls, cl ient service, copying, Data entry, desktop computers, mai l ing, Microsoft access, Microsoft windows, order entry, phone headsets and schedul ing. Prescription Solutions Oklahoma City, OK
Customer Service Representative (CSR) March 2008 to February 2009 Duties included using software tools to make adjustments to cl ient accounts, received and made phone cal ls to customers, recorded al l detai ls of customer transactions, complaints and comments. Effectively identified customer concerns over the phone, referred unresolved customer grievances for further investigation, and responded to customer inquiries. Made appropriate changes to resolve customer concerns . Communicated with a clear distinct pleasant voice. Knowledge sets include: Appointment setting, bi l l ing inquiries, avaya software, cl ient service, copying, desktop computers, Microsoft windows. Lincare Oklahoma City, OK
Customer Service Representative (CSR) August 2007 to October 2007 Duties included using software tools to make adjustments to member’s accounts, received and made phone cal ls to customers, recorded al l detai ls of customer transactions, complaints and comments. Prioritized data entry dai ly to ensure that al l customer needs were met. Effectively identified customer concerns over the phone, referred unresolved customer grievances for further investigation, and responded to customer inquiries. Communicated with a clear distinct voice.
ATT/Cingular Wireless Oklahoma City, OK
Customer Service Representative (CSR) December 2004 to June 2007 Duties included using software tools to provide technical help on cel l phones, cancel accounts, provide customers information regarding products and services, col lect payments and deposits. Prioritized data entry dai ly to ensure customer’s needs were met. Effectively identified customer concerns over the phone and ensured that appropriate changes were made to resolve customer concerns. Knowledge sets include: Avaya software, bi l l ing inquiries, Microsoft Windows, open text fax server, right fax edition, order entry, phone headsets, and technical support, cl ient service, copying, desktop computers, Microsoft Windows. Storage USA Oklahoma City, OK
Manager August 2002 to Apri l 2004
Duties included overseeing service, directing pricing and sales activities, reviewing sales reports and financial statements. I maintained smooth dai ly operations, managed staff schedules and work assignments, planned the use of materials and goods, engaged in staff recruitment, interviewing, training and discipline. I spearheaded and col laborated on sales promotions, planned for future customer demand, interacted directly and productively with customers, prepared paperwork for sale at auctions, and mai led bi l ls. I covered other properties if coverage Page 3 Janice Prior
was required for days off. I was promoted from Assistant Manager to Manager in 4 months and received award for Manager of the Month. Knowledge sets include: 10-key calculators(by touch), accounting, A/P, A/R, bookkeeping, payrol l, end of month reports, business management, business operations, credit card processing, desktop computers, employee relations, employee training, inspections of storage units, inventory, management, and invoicing.
America Online Oklahoma City, OK
Customer Service Representative (CSR) March 2008 to February 2009 Duties Included using software tools windows tech 3.0 and up, technical support, member retention, bi l l ing, and mentoring. Spoke with customers by phone, placed and recorded orders, cancel led accounts, effectively identified customer concerns, and prioritized data entry dai ly to ensure customers’ needs were met. Determined charges for services requested, col lected deposits and payments, responded to customer inquiries, and resolved customer or bi l l ing complaints by adjusting bi lls or offering credits within the Company’s al lowance pol icy. In order to complete these duties I communicated with a clear, distinct voice and maintained a positive and professional at al l times.
REFERENCES Haley Simmoneau 405-464- 7150
Toni Knowles 405-413- 8677
Ronda Frair 405-826- 1955
Lisa Dragoo 405-437- 9043
Contact this candidate