Medical Assistant Customer Service
Resume:
Lorita Malipal
Hyattsville, MD 20785 571-***-****
********@*****.***
Education
Phlebotomy Technician Jan. 2016- May 2016 Prince Georges Community College, Upper Marlboro, MD GPA 4.00
Certified Phlebotomist Technician August 8th, 2016
Prince Georges Community College, Upper Marlboro\, MD GPA 4.00
Certified Medical Assistant Feb. 2010-Nov. 2010 Everest College, Mclean, VA Student Ambassador, GPA 4.00
Objective
A highly motivated and talented Certified Medical Assistant with experience in performing routing patient screening, additional supportive services, medical clerical duties and other duties, as assigned, collecting handling and processing patient’s laboratory specimens including phlebotomy and performing routine in-house laboratory tests, assists with administering medications and injections to patients on specific instructions and orders from providers.
Training Skills: (Phlebotomy Technician Externship) July 11th2016 – July 29th 2016
120 hours
KAISER PERMANENTE
6525 Belcrest Rd
Hyattsville MD 20782
Skills Profile
Take vital signs, blood pressure, temperature, vision etc.
Wound care, dressing ( wet and dry)
Assist with exam and minor office procedures, sutures and staple removal
Perform EKGs
Phlebotomy duties
Blood draws, injections, immunizations, finger sticks and all aspects of specimen collection
Urinalysis
CPR, First Aid, OSHA, HIPPA, Bloodborne Pathogens Certified; able to perform CLIA waves tests
Administrative skills: filing, scheduling, answering multiple phone lines, inventory control
Employment History
Johns Hopkins Community Physicians April 2012-Present
Bethesda, MD 20817
Certified Medical Assistant
Maintain inventory control for medical supplies and reorders
Monitor all medical supplies for valid dates/expirations
Multi task on a busy environment mainly focusing on patient safety and required needs
Assist with training for all new hires
Assist with other departments in different locations when they are short staff
Rooming patients and taking all vital signs
Scheduling, rescheduling and cancelling appointments
Verifying insurances and demographics
Suture/staples removal and dressing change for post-ops
Setting up injections to be administered by RN or Provider
Follow up call back for pre-op and post-op patients
Scanning of patient’s charts with Epic system
Answering phone calls
Clinical Technician 1 June 2011-April 2013
Inova Cornwall Hospital, Leesburg, VA 20176
Perform patient care mainly for total care patients
Take vital signs on all patients and new admissions
Assist with EKGs data information and setting up leads on patient’s body
Task performance for blood draws, urine catheter insertions
Assisting with other duties under supervisions of RNs
Medical Assistant Extern 160 Hours
Virginia Advanced Medical Center, Fairfax, VA
As directed by a physician: prepare and administer medications, refill prescriptions
Conduct pre-employment physical: vision/urine tests and vital signs
Assisted with lacerations, minor surgical procedures, dressing changes, suture removal
Placed patients in rooms, prepared for examination
Front Desk Supervisor/Manager Jan. 2006- July 2013
Homewood Suites/Hampton Inn & Suites, Leesburg, VA
Perform second interviews for potential candidates and train new hires in responsibilities and procedures
Assist multiple other departments with job duties and regular training
Check guests in and out of hotel
Answer phones, confirmed and cancelled reservations
Responsible for guest satisfaction and resolve guest complaints
Cash register/billing correction and adjustments
Lead Instructor Sept. 2006-Feb. 2007
Knowledge Learning Center, Leesburg, VA
Prepared syllabus and instructed for 3 year olds
Monitored students during lunch, nap, break, and playtime
Communicated with parents on their children’s progress
Assistant Manager June 2006- Sep. 2006
Adidas, Leesburg, VA
Key holder/Opened and closed the store
Interviewed applicants and trained new employees
Monitored cash in registers and prepared bank deposit
Organized merchandize and set up store displays
Set up in-store sales and promotions
Award Recognition
Homewood Suites, Leesburg, VA
Employee of the year for Tourism Award of Loudoun County 2009
Employee of the year 2010
Employer Quarter 2010
Employer Quarter 2009
Inova Cornwall Hospital, Leesburg, VA 20176
Peach Award
Best customer service and patient care award June 2010
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