Manager Customer Service

CURRICULUM VITAE

CORESPONDENCE ADDRESSS

** ***** **** ******* * Aligang

Manoj Kumar Singh Lucknow U.P

Mobile No - +91-805*******

Email - **********@*****.**.**

Objective:-

To reach at the optimum level of satisfaction in my chosen field of in HOTEL MANAGEMENT profession through my dedicated efforts. To integrate my skills in a team, to help the organization achieve its objectives.

Professional Qualification:-

Four Years Hotel Management Degree course done from National Institute of Hotel Management Dehradun in (2001 to 2005).

Specialization course in the field of Food & Beverages (Production)

From Educational Institute of American Hotel and Lodging Association

(AH & LA)U.S.A.

Academic Qualification: -

H.S.C (Biology) Passed, From J.I.C.SOHANG, KUSHINAGAR (U.P) in 2001.

S.S C (Science) Passed, From J.I.C.SOHANG, KUSHINAGAR (U.P) in 1999.

Languages Known:-

HINDI, ENGLISH, WORKABLE KNOWLEDGE OF FRENCH

Industrial Training:-

Duration 22 weeks (From 3rd November 2003 to 30th March 2004)

•.Hotel Ashok (I.T.D.C) New Delhi. ( 5 Star deluxe hotel)

•.Department: -

•.Front Office, F&B Services, F&B Production and House Keeping.

Skills:-

Good communication and interpersonal skills

Excellent customer service skills

Team-leading skills

The ability to work independently

The ability to remain calm under pressure

Good problem-solving skills

Good organizational skills

Achievements:-

Cleared Basic Food Hygiene Course Level One from Hygeia (For Dubai Municipality)

Awarded with TSI Quality Service Person In charge Level Three, Dubai Municipality

Last Working:-

Worked successfuly as Restaurant & Kitchen Manager in Mina International Hotel Mumbai India. from (21Oct 2013 to 30 May 2016)

Duties & Responsibility of Restaurant&Kitchen Manager: - ducts are consistently prepared and served according to the restaurant's recipes, portioning, cooking and serving standards.

Make employment and termination decisions including interviewing, hiring, evaluating and disciplining restaurant personnel as appropriate.

Provide orientation of company and department rules, policies and procedures and oversee training of new kitchen and other employees.

Fill in where needed to ensure guest service standards and efficient operations.

Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.

Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant's preventative maintenance programs.

Plan and price menu items. Establish portion sizes and prepare standard recipe cards for all new menu items.

Ensure that all products are ordered according to predetermined product specifications and received in correct unit count and condition and deliveries are performed in accordance with the restaurant's receiving policies and procedures.

Control food cost and usage by following proper requisition of products from storage areas, product storage procedures, standard recipes and waste control procedures.

Oversee and ensure that restaurant policies on employee performance appraisals are followed and completed on a timely basis.

Past Experience:-

Worked successfully as Captain Job in Banjara Hills Holiday Resorts Pune. (Indian and Chinese fine Dining Restaurant) worked between (12 April 2005 to 25Jan 2008) its 4 Star Resort hotel.

Worked successfully as Assist. Restaurant Manager in Bajaj Hotel Pvt.Ltd.

(Out of The Blue Restaurant its Italian and continental cuisine Restaurant) Bandra Mumbai. (2 Feb, 2008 to 10 Sep, 2010)

Its fine dines Restaurant.

Worked successfully As Restaurant /Bar Manager in Ramee Group of Hotel and Resort Oman. Its 4 Star Hotel Two Fine Dines Restaurant, Spots Bar, and three Night Clubs.

(15 Oct, 2010 to 14 Oct, 2012).

Worked successfully as Restaurant Manager in Yellow Chilli Sanjeev Kapoor Rest. Pvt.Ltd. (Fine Dine Restaurant Indian) in Mumbai and Gujarat India (1Jan, 2013 to 20 Nov, 2014).

Worked successfuly as Restaurant&Kitchen Manager in Alfanar Restaurant and café

(Emirati Cuisine) Ritz Carlton Hotel Abu Dhabi UAE from 22 Nov-2014 to 30 jan-2016.)

PERSONAL DETAILS:-

Name : - Manoj Kumar Singh

Date of Birth : - 10th Aug, 1985

Gender : - Male

Marital status : - Married

Nationality : - Indian

Passport No. : - L2615247

Father Name : - Mr. Ram Prasad Singh

Occupation : - Govt. Teacher

Hobbies : - Watching Movies & Chatting with people.

Permanent Address : - Vill - Gangitiker

Post - Kishundevpur

Dist - Kushinagar

(U.P) 274401

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