Customer Service Marketing

CARLO JENSON O. CRUZ

** ****** **** **. • Brgy. Parang • Marikina City

CELL 090*-***-**** • E-MAIL ***************@*****.***

OBJECTIVE To maximize my full potential as a marketing professional in the making by gaining valuable experiences that will further improve my skills at the same time share my abilities for the benefit of the company’s work and its beliefs.

INTERNSHIP E-Commerce Associate Robinsons Retail Holding, Inc.; Robinsons Appliances

EDUCATION Bachelor of Science in Business Administration, Major in Marketing Management. Philippine School of Business Administration, Quezon City.

TALENT Marketing

Manages execution of quality marketing efforts. Conducts market research, creates buyer persona, conceptualizes marketing strategy, collates data and makes analyses, presents findings and creates recommendations. Brainstorms creative collaterals for promotion through the right media. Makes traditional marketing ideas applicable in the digital industry.

Branding

Creates a solid brand for products and services. Maintains branding throughout all marketing platforms. Has an eye for design when it comes to logos and other materials. Communicates brands through strategy and execution.

Customer Service

Always provides solutions or alternatives. Professional in communicating with hard to handle customers. Protects brands while giving customer satisfaction. Uses customer insight and trends to strengthen the customer retention growth and to attract new ones as well.

OTHER SKILLS Has experience in event organization. Is a fast-learner with great communication skills. A team player but performs just as good on his own. Above average computer literacy. Knowledgeable in MS Offices and Google applications for work. Hardworking and open to flexible working hours.

REFERENCE Available upon request.

18 Panday Pira St. • Brgy. Parang • Marikina City • 090*-***-**** • E-MAIL ***************@*****.***

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