Project Management
Resume:
Resume of
Diane Miolla, CAPM
OBJECTIVE:
A challenging Program/PMO Lead position with an engineering or information technology company where I can apply my business administration and project coordination/management skills in a fast-paced, dynamic environment. SUMMARY:
o 18 plus years of Information Technology experience including a solid understanding of business administration o 10 years of experience in developing and implementing Project Management Offices (PMOs) o Strong background in project management (PM) and business analysis (BA) methodologies o Proficient ability in written and verbal communication to all levels of personnel & management o Exceptionally organized and resourceful with a wide range of administration skills o Motivated with highly concentrated learning curve, stamina and know-how to tackle any challenging position PROFESSIONAL EXPERIENCE:
Jun 2015 - Present CGI Group Inc. Senior Project Controls Lead *Contract-to-perm-hire* Assigned Portfolio: BC Hydro (BCH), Provincial Health Services Authority (PHSA), WorkSafeBC, BC Industry Training Authority
(BC-ITA), BC Lottery Corporation (BCLC) and InterWrap. Essential Duties/Responsibilities:
BC Hydro: {Customer Service Strategy Program / Web-Platform Sustainment Operations}
Primary project support to the CGI Program Manager for ~20 BCH projects
Complete and submit weekly/monthly/status scorecard reports to the BCH PPM workspace (Hydroshare)
Complete and process project deliverable template documentation; Statement of Work, Project Change Request, Project Funding Request, IT-High-Level- Business-Requirements, IT-Project Charter, etc.
Quarterly Joint Operations Committee meetings (CGI/BCH); compile financial & statistical data for purpose of updating presentation slides
Manager of time-reporting across 2 BCH timesheet systems (e.g. JIRA and SAP-ZTime), including completion of weekly/ monthly time summary reconciliations
Created & maintained Bill Code Matrix to align codes across 2 timesheet platforms
Initiate and manage monthly client reporting and invoicing activities for ~20 projects
Single point of contact for Corporate Services Delivery team CGI-Portfolio:
Project Controls Lead for CGI-Vancouver IT consulting practice
Support the Account Directors and Project Managers with completion of project deliverables such as; on-boarding, resource allocation and assignments, status reporting, contract set-up/renewals, change requests, project schedules, financial controls/reports and meeting documentation
Manage all tasks relative to project set-ups and close-out archiving within CGI’s PMO site collection (aka; Ensemble)
Maintain Project Deliverables Checklists for all assigned projects
Perform quarterly and ad-hoc analysis of project performance (e.g. health checks)
Review month-end Revenue report for inaccuracies and communicate discrepancies (e.g. contract $ value, % complete, WIP, etc.)
Maintain Project Managers toolkit and template inventory Environment / Tools: Microsoft Office Suite 2010, MS-Project 2010, Visio-2007, SharePoint 2010 (aka; Ensemble), Peoplesoft (Time Reporting), Oracle (Resource Management), Diver (Financial Reporting), Snag-It Editor, Adobe Reader X. Jul 2013 - Dec 2014 AMEC Manager, Project Administration Apr 2013 - Jun 2013 Senior Program Administrator
Transmission & Distribution (T&D), BCH Program
Essential Duties/Responsibilities:
Management of all aspects of engineering project management office (including ISO documentation) within the T&D division
Provide project-administrative support to the Program Director, Program Leads (Project Director, Engineering Manager, Construction Director and Study Managers) and Project Managers (~28), as required
Management of a team of 14 Administrators; 9 Project Administrators, 4 Departmental Administrators and 1 Construction Administrator
Oversee and coordinate all project related activities under the BCH portfolio; 100+ active projects in various phases (e.g. pre- identification, identification, definition, execution, in-construction or closeout). All of which resided on the BCH Portfolio-Project- Management (PPM) proprietary system (e.g. Hydroshare)
Coordinated the support activities to Project Managers for BCH Gate Reviews (e.g. 35-65-95 % Design Reviews) Resume of
Diane Miolla, CAPM
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AMEC
Essential Duties/Responsibilities (cont’d …) :
Key contributor to the effective/accurate maintenance and control of T&D quality management documentation
Prepare and maintain specific spreadsheets and databases, as required by the T&D program (e.g. BCH Portfolio Summary, BCH Executive Reports, BCH PPM Executive & monthly dashboard Reports {KPIs}, BCH Master Contact-Function Lists & BCH Asset Tracking Reports)
Primary contact for T &D program quarterly PPM compliance reviews conducted by BC Hydro quality auditors
Facilitator of the T&D Program Project Close-Out Procedure & Training 2-Day Workshop
Instrumental in the design and subsequent implementation of an RFI center - for projects going into construction phase
Primary point of contact for BCH administrative requests (e.g. Services Requests, Services Proposals/Authorizations, Contract Order releases, engineering design & maintenance standards, forms and templates, etc.)
Lead for the T&D Program Continuous Improvement Task Force
Managed the Project-Change-Notice (PCN) process roll-out (AMEC and BCH)
Project-managed 2 AMEC Strategic Initiatives; AMEC PMO Workspace and AMEC T&D Master Database
Participated in various T&D Program-specific management meetings for purpose of providing progress updates on strategic initiatives assigned to me
Primary contact for Engineering Controls relative to receiving & processing of all BCH client invoices (monthly) into Ariba Environment / Tools: Windows 7, Microsoft Office Suite 2007, MS Project 2007, Outlook, MS Visio 2007, AutoCAD 2003, Access 2007, SharePoint 2010, SharePoint Designer, Convero Timesheet Reporting, BCH PPM system (SAP & Ariba platforms), Primavera P6 Project Forecasting/Reporting, Adobe Reader X.
Aug 2011 – Mar 2013 Tetra Tech (Tt) Senior Project Coordinator Consulting Studies Group (CSG) Project Portfolio
Essential Duties/Responsibilities:
All aspects of a project office including coordination and administration of CSG portfolio of projects, supporting the project management group (~10 project managers) within the Global Mining Practice (GMP)
Assist in the preparation, tracking and approvals of all CSG project-related documentation, proposals and reports
All aspects of project scheduling (e.g. work breakdown structure creation, schedule development in MS Project, etc.)
All aspects of Tt document control including digital and hard copy filing systems and retrieval of information
Compilation and tracking of CSG Study Managers’ Utilization; forecasted, actual & analysis
Chair of CSG PM Studies monthly ‘project review’ meetings by Tt-office (globally)
Compiled/analyzed CSG Project & Financial Summary spreadsheet (e.g. overall status, risk exposure, profit margin, etc.)
Key contributor to the CSG Divisional Monthly Report content (e.g. template editing, metrics reporting & visuals)
CSG project sites (e.g. initial set-up/access, content layout, maintenance of document libraries, etc.)
Site ‘owner’ for CSG Navigator Site Collection (e.g. project manager toolkit, template creation/inventory, archiving, etc.)
Trainer of CSG project manager ‘technical on-boarding’ (e.g. Reporting cycles, orientation of standard costing spreadsheet and project control department activities, client billing cycles and Navigator training, etc.) Environment / Tools: Windows 7, Microsoft Office Suite 2010, MS Project 2010, Outlook, MS Visio 2010, AutoCAD 2003, Access 2010, Visual Basic, SharePoint 2010, SharePoint Designer, Java-script, PRISM cost reporting, TM1 Forecasting/Reporting, process-model, Adobe Reader X.
Apr 2005 - Jul 2011 BCIT Program Coordinator
Essential Duties/Responsibilities: IT Strategic Practices, Project Management Office
Alongside the PMO Manager, implemented the Program Management office (May-2007)
Provided full project support for ~85 projects underway within IT Services each Fiscal Year
Coordinated and administered all on-boarding of Project Mangers (~28 in total)
Site Administrator for SharePoint Site 2007 roll-out (then later; SharePoint 2010)
Developed & implemented a resource management system (including end user guide) to track and monitor a resource pool of 102 employees - across 5 working groups - within ITS
Supported all process improvement initiatives within the project management and business analysts practices
Key contributor in the release of the Project Management template inventory (e.g. Charter, Plan, Issues/Risk Log, Change Request and Close-Out Report)
Project managed BCIT’s enterprise-wide solution for document management (Documentum project) - (2 departments implemented to-date)
Assisted with the facilitation of brainstorming sessions with project teams for creation of Project Charter, WBS and Lessons- Learned
Supported departmental budget cycles (salary & non-salary operational reporting)
Coordinator/ liaison for 14 Metric Stewards within ITS for completion of monthly ITS Management Indicator Report (16 metrics in total)
Provided full administrative support to TEK (Technology Enabled Knowledge) Initiative Portfolio (e.g. TEK Faculty Advisory Committee, TEK Management Team and Grassroots Expression of Interest Projects {Year 1 and 2}) Environment / Tools (2005-2011): Windows 7, Microsoft Office Suite 2007/2010, MS Project 2007/2010, Outlook, SharePoint 2007/2010, Access 2007/2010, Visual Basic, Visio 2010, Cognos TM1 Forecasting, Adobe, Marqui content management system, process-model. Resume of
Diane Miolla, CAPM
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Apr 2003 - Nov 2004 Miolla Contracting Inc. Office / Site Administrator Sep 2001 - Feb 2002 Ballard EU 5 Program Coordinator Essential Duties/Responsibilities:
o Coordinated the Phase 5 Program schedule as directed by P5 Program Manager - including maintenance of 5 sub-projects within program
o Key liaison to Project Team, Senior Management and external European clients to ensure adequate logistics and resources
o Coordinated preparation of all program deliverable documents during Bus Commissioning roll-out o Executed / maintained HSF document management system for commercial vehicle manuals and guides o Overall project management support for a team of 6-8 field service personnel o Identified a roll-out / “go-live” plan for all field service documentation (e.g. training manuals, etc.) Environment / Tools:
Microsoft Office Suite, MS Project 2000, Visio 2000 (e.g. site / process map diagrams and org charts), AutoCAD 2000 (e.g. editing of station site diagrams), Internet Explorer, Adobe Acrobat Reader, Adobe Photoshop, Web Site Analysis, Statistical Analysis, Survey content creation. Sep 1999 - Jun 2001 IBM Canada Inc. Project Coordination Officer Duties/Responsibilities:
o Provided full project coordination support on the following projects:
Feb 2001 - Jun 2001 SFU (SIMS) Student Information Management Systems Project
Nov 2000 – Jan 2001 BC Hothouse foods Inc. (Project Pronto - Software Integration Project)
Jun 2000 - Nov 2000 CP Air Integration Project (RES111-ADM#1466)
Apr 2000 - Jun 2000 National Vital Events Data Capture & Routing System
(Conceptual Solution Design – Phase 1)
Jan 2000 - Mar 2000 BC Mental Health Information Management System (BCMHIMS)
(Phase 1 Demonstration Project)
Sep 1999 - Jan 2000 Canadian Year 2000 National Clearinghouse for Health (CYNCH) Aug 1986 - Dec 1999 Saputo (formerly Dairyworld Foods) Positions held during employment term:
Coordinator – Year 2000 Project (seconded to IBM)
Coordinator – S.P.O.C. Project (partnering with ISM-BC)
Executive Assistant to Board of Directors
Executive Assistant to V.P., Business & Information Systems
Coordinator, Annual Sales & Marketing Conferences
Administrator, Corporate Event Planning
Executive Assistant to V.P., Finance & Treasury,
- including contracted Marketing Assistant role re: launch of Soyaworld Inc.
Executive Assistant, BC Dairy Operations
Environment / Tools: (re: while employed at Dairyworld Foods and IBM) Microsoft Office Suite: Microsoft Access (’97 & ‘00), Microsoft Project (’98 & ’00), AutoCAD 2000, Microsoft Visio (re: process diagrams), Lotus Notes / Internet Explorer, Lotus Notes Project Control Office (PCO), Website and database software, Adobe Acrobat Reader 4.0, Web Site Analysis / Statistical Reporting. General understanding of graphic and image production / compression using tools such as: Adobe Photoshop 5.0, HTML 4, Corel Draw 7, Flash 3, Dreamweaver 3.0, Adobe Illustrator 8.0, Fireworks, Photopaint, user-interface and website design concepts, Siebel Systems.
Interpersonal Skills / Competencies:
Communicator (oral/written); ability to maintain open and effective communications with both internal staff and clients of varying levels of technical knowledge
Client-Focused; ensuring that the goal of providing internal and external clients with excellent service delivery is main focus
Self-Starter; high energy, highly motivated individual who is always looking to assume new/additional responsibilities, grow and develop, with minimal supervision
Self-Confident & Self-Managing; able to plan and execute tasks in a prescribed organized manner and timeframe without being directed or asked
Self-Assured; ability to handle pressure while working on multiple priorities and under strict deadlines
Team-Player; ability to work in a team environment working toward common goals
Intuitive; can think and plan ahead, develop and enhance processes and look for ways to do things more efficiently and effectively
Resume of
Diane Miolla, CAPM
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EDUCATION:
Apr 2013 – Nov 2014:
-Write Angles; Effective Business Writing AMEC
-High Performance Recruitment Practices AMEC
-Safety Leadership Training AMEC
-Project 101 (AMEC Engineering Standards/Practices) AMEC
-Site Safety Training AMEC
-Workplace Hazardous Materials Information System (WHMIS) Training AMEC May 1991 – Jan 2013:
-Introduction to Mining & Minerals Industry (8 modules completed) BCIT
-Power Business Writing *Certificate UBC Sauder School of Business
-Canadian Mining Regulations Short Course – National Instrument 43-101 Tetra Tech *Certificate
-Project Management Essentials - Level 2 Tetra Tech *Certificate
-Business Analysis Fundamentals (7-modules completed) RMC Project Management Inc. (USA)
-Effective Project Estimating *Certificate RMC Project Management Inc. (USA)
-Certified Associate in Project Management *Certificate* Project Management Institute CAPM#: 1330772
-Utilizing SharePoint for Project Management *Certificate MS SharePoint Services 3.0 (Levels 1 & 2) Nexient Learning Inc.
-Database Development with Micro Access, using VBA Programming BCIT
-Orientation to Conflict Resolution – Part 1 & 2 Justice Institute of BC *Certificate
- Multimedia Certification Program (various courses) Vancouver Film School
-Associate Certificate, Office Computer Systems (3 year program) British Columbia Institute of Technology
-GRID Management Team Building Skills Workshop *Certificate UBC
-1st Year CGA Program (various courses) UBC
REFERENCES: Available upon request.
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