Customer Service Manager
Resume:
MONIQUE ROBINSON
Wichita, KS 67228
***********@*****.***
Skills and Qualifications
Experience: Stars System, Epic System and Meditech System
Employers
Presence Health Immediate/Urgent
Plainfield, IL Patient access Rep II
10/2014 to 10/2015
Answer calls in a timely manner.
Send out medical records
Check in/out patient
Collect co pay from patients
Schedule patient for occupational health
Providence (PMG) Neurology
Medford, Or
Patient Relation Rep
10/2012 to 06/2014
Answer calls in a timely manner.
Send medical record on request and received payments for records.
Prep all charts for the physicians each day.
Check in and out patient.
Schedule/cancel patient’s appointments.
Collect payment and balance at end of day cash drawer.
Sort out mail to the physicians.
Express Professional Employment
Medford, Or
Data Contractors
06/2012 to 8/2012
Make sure all patient information was put into the system correctly,
For new computer systems.
Bureau Motor Vehicle (BMV)
Indianapolis, IN
Team Leader
10/2006 to 11/2011
Verifying customer identity using agency approved procedures.
Checking documentation to ensure legal correctness and accuracy.
Verifying financial transactions, movement of cash to and from the BMV Safe, making sure that receipts was matching in time, date, and amount of transaction.
Collaborate with local enforcement agencies FBI, CIA, IPD and others as needed.
Supervise Customer Service Representatives (CSR) and remove obstacles from the CSR so they could meet processing standards established by the Department of Transportation.
Being a proactive team leader I was able to reduce our queue times by 26% within a 4 month period. This was accomplished by providing additional training up front, managing my line and providing feedback immediately.
Prepare assignment schedules for the next day and the week, taking into account vacation and training schedules.
Assist the Branch Manager with end of day closing.
Representing and fulfilling Branch Manager Duties and responsibilities in his absence.
Monitor and maintain confidential information.
Crysylis Global
Indianapolis, IN
Medical Office Clerk/Receptionist/Customer Service Rep/Billing
02/2001 to 09/2006
Schedule clients for appointments; make charts for patient, answering calls, and demonstrate knowledge of medical terminology and patient billing.
Answer phones on the International lines and processed them through to Executive Management.
Process inbound calls from customers and routed to correct departments.
Research customer issues and responded back within 2 hours or less with resolution.
Participate on Kaizen teams to make our processes more efficient.
Trained new Customer Service Representatives on policy, procedure, and processes.
CBS Services/DWD
Indianapolis, IN
Typist
07/2006 to 09/2006
Data entries of all court orders, send out information by the court, and make sure that orders are out in timely manner.
Manage communications for the department via telephone calls, faxes, copies, and email.
Maintain an efficient pace and thorough record keeping of all documentation.
Managed Health Services
Indianapolis, IN
Referral Specialist
04/2003 to 06/2006
Provide information for procedures that needed to be authorized.
Verify call-ins to set up referrals for patients; verify patient information for the provider.
Take messages from voicemail, routing faxes so information can be authorized, answering phones, and assist other medical professionals as needed.
EDUCATION/TRAINING
A.A. S., Health Claims Examiner Indiana Business College, Indianapolis, IN
Certificate, Employment Training Pyramids, Hammond, IN
References Available Upon Request
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