Sidney Perry

I have been in the customer service and sales for the majority of my career and look

forward to sharing my knowledge and skills with your customers.

Houston, TX 77084

acv3bd@r.postjobfree.com - 713-***-****

I have been highly effective in the customer service and sales field and helped design and piloted the nesting

program Chase Bank uses for their new hires worldwide.

Authorized to work in the US for any employer

WORK EXPERIENCE

Regional Manager

PATSCO Windshield Repair - Houston, TX - February 2016 to Present

Responsibilities

I manage 8 of the 16 locations across Texas.I train on windshield repair, sales techniques, customer service

and time management.

Accomplishments

I have increased retention transparency actoss the organization.

Skills Used

Training, sales, customer service, negotiations.

Sales Manager

Alorica - Crosswinds - San Antonio, TX - February 2015 to December 2015

Responsibilities

I manage a team of 18 sales agents selling DirecTV and AT&T internet, phones as well as mobility.

Accomplishments

I was promoted to manager from sales agent within a month of being hired from my experience and work ethic.

Skills Used

Leadership, teamwork and organization

Retention Supervisor

The Go Solution - Houston, TX - April 2013 to December 2014

Responsibilities

My responsibilities are retention of telecommunications customers and problem resolution.

Accomplishments

I have the highest retention percentage in the company.

Skills Used

Communication, persuasiveness, industry knowledge and Disc scale

Sales Associate

Discover Leadership Training - Houston, TX - April 2012 to April 2013

Responsibilities

Sales and training businesses from the CEO to the janitors about leadership qualities.

Accomplishments

In my tenure we had trainings at least once per month with groups of 40 trying on leadership and self

confidence.

Skills Used

Training, leadership, management, people skills and sales

Customer Service Supervisor

JP Morgan Chase Bank - Houston, TX - April 2007 to April 2013

Coached teams of five new hires between 2008 and 2011 teaching customer service and sales techniques

Responsible for resolving complex banking situations

increased employee knowledge and performance by assisting with development through daily mentoring,

one-on-one discussions and motivational strategies.

Assisting clients with opening checking, savings and certificates of deposit accounts.

Excellent customer service skills utilized for customer satisfaction

Claims Customer Service

United Behavioral Health - March 2006 to April 2007

Assisting claims adjusters with processing mental health claims

Troubleshooting claims for providers and members

Operation of 14 systems simultaneously

Customer service and satisfaction

Training employees on time utilization

Customer Service Supervisor

Bank of America - March 2004 to March 2006

Assisting clients with opening checking, savings and certificates of deposit accounts

Suggest Mortgage and loan products to deepen customer relationships

Certified Small Business Champion

Use extensive written and verbal communication skills

Use of teller trade to assist in operations of the banking center

Side by side specialized training of employees

Ambassador of the bank through charitable activities in the community

Case Manager

State of Nevada Welfare - June 2002 to March 2004

Interview clients to determine eligibility for Medicaid, Food Stamps and TANF

Educate clients about minimum standards for maintaining benefits

Provide ongoing support and case management to 250 clients

Assist to help plan, develop, and implement associate development projects.

EDUCATION

University of Phoenix

2009 to 2010

Prairie View A&M University

1987 to 1991

ADDITIONAL INFORMATION

Excellent interpersonal communication and presentation through personal interaction.

10+ years interactive customer service experience in personal and business banking

Proven ability to work independently and as a member of a team of professionals

Ability to plan events and manage projects effectively

Advanced training techniques for employee focus and production

Skills

MS Word, Power Point, Excel

Tremendous sales and communication talent

Excellent organizational skills

Contact this candidate