Home based Online Tutor

SHERDELA B. SANTIAGO

*** **** ****** ***** *, WEST REMBO, MAKATI CITY

********.********@*****.*** 093********

EXPERIENCES

WEST CONTACT SERVICES (FEBRUARY 2011 – FEBRUARY 2014)

17th F Robinsons Tower Cybergate 1, Pioneer St, Mandaluyong City

VOICE AND DATA SERVICES MANAGER (non-voice) – AT&T GLOBAL SOLUTION

DESCRIPTION OF DUTIES

Manage AT&T accounts in accordance to policies and procedures

Assist clients/customers with requests for disconnects, changes and add

Be able to correspond with clients/customers as often you can thru email or a call if needed;

give updates and/or inform them the status of their request

Build a good-working environment and camaraderie among colleagues

INTELENET GLOBAL PHILIPPINES INC. (JULY 2010 – JANUARY 2011)

7th F One World Square Building, Upper McKinley Hill, Fort Bonifacio, Taguig City

CUSTOMER SERVICE EXECUTIVE (voice) – EXPRESS GIFT LIMITED, UK

DESCRIPTION OF DUTIES

Promotes/sells/secures orders from existing and prospective customers through a relationship-based approach.

Demonstrates products and services to existing/potential customers and assists them in selecting those best suited to their needs.

NCO RMH TELESERVICES ASIA PACIFIC INC (JANUARY 2009 – APRIL 2010

6th Floor, Total Corporate Center, Bonifacio Triangle, Taguig City

SALES EXECUTIVE (voice) – HSI/FIOS VERIZON & DIRECT TV

Do outbound calls and offer the best option for an internet service provider

Assist customers with their ISP issues and then offer the ISP that we have

Attend daily 1 hour meetings with the shift manager to check the better schedule for doing outbound calls

Attend end of shift meetings with the Team Lead to check number of sales and end of day stats

Attend daily coaching sessions with quality coach

ePLDT VENTUS (JULY 2008 – JANUARY 2009)

222 N. Garcia Corner Jupiter Street, PLDT Property, Makati City, Metro Manila

CUSTOMER SERVICE REPRESENTATIVE (voice) – DISH NETWORK

DESCRIPTION OF DUTIES

Serves customers by determining requirements, answering inquiries, resolving problems, fulfilling requests, maintaining database.

RCBC PLAZE, PROPERTY MANAGEMENT OFFICE (JANUARY 2007 – APRIL 2008)

24th Floor Yuchengco Tower, Ayala Avenue, Makati City

ADMINISTRATIVE CLERK – RCBC REALTY

Provide secretarial and administrative support in order to ensure effective and efficient office operations such as:

Prepares meeting packages and distributes to Board Members at least two days prior to the meeting

Attends, records and transcribes minutes of meetings

Transcribes formats, inputs, edits, retrieves, copies and transmits correspondence,

documents, data and graphics

Records, date stamps and distributes all incoming mail

Processes outgoing mail

Compiles and maintain an up to date telephone directory of numbers and addresses

Files all correspondence

Updates the bulletin board by posting and removal of outdated materials

Ensures the Administrative Offices, Reception Area and Council Chambers are kept

clean and organized

Provide receptionist services such as:

Greet and assist visitors in a courteous manner

Answer phones in a courteous manner

Record messages accurately

Direct calls and respond to inquiries

Makes appointments

Provides information of as general nature

EDUCATION/TRAININGATTENDED

Lyceum-Northwestern University, Dagupan City

AB- English 2006

CHEF

NCll Cookery Bayan Academy (December 2014 – February 2015)

CUSTOMER SERVICE EXECUTIVE

Hilton Reservation Customer Care (December 2010)

PROCESS ASSOCIATE

InterGlobe Technologies (May 2010)

SKILLS

Good in oral and written communication skills

Able to work with minimal supervision

Handles work pressures positively

Proficient in MS Office Applications

PERSONAL INFORMATION

Age : 35

Date of Birth : January 24, 1981

Status : Single

Languages Spoken : English, Tagalog, Pangasinense

Citizenship : Filipino

Religion : Christian

CHARACTER REFERENCES

Angela Monica Colle

Voice Services – Area Manager

West Contact Services – 093********

*******@****.***

Rudolf Hanzel Brandes

Project Manager

Accenture – 091********

Jennifer Santos

Victory Church Leader

Every Nation Ministries – 091********

*******@*****.***

Francis Bernardo

Voice Services Manager

West Contact Services – 090********

********@****.***

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