Customer Service Information Technology
Resume:
Ibe Onyekachi Florence
E-mail: *********@**********.***
** ********* ******, *****-********
Surulere, Lagos
Personal Statement
I am determined, driven and dedicated with a hunger for success. Superb interpersonal skills I have acquired at various roles has enabled me to interact effectively with people at all levels. I am courageous, caring, organized and honest with excellent prioritization and time management skills. The combination of the above mentioned skills has driven me to achieve set goals, reach targets and exceeding expectations. Finally, I am capable of providing a competitive edge by diversifying, growing and adapting to other areas of expertise. This sets me apart from my peers.
Education
Sept 2012- May 2013 Alliance Francaise, Ibadan
Diploma in French (Pre-Intermediate studies) – DELF B1
Sept 2007 - Jul 2011 University of Port-Harcourt
BSc. Human Anatomy
Degree class: 2:2 (Second Class Lower 3.49)
Sept 2000 - Jun 2006 Holy Angels Secondary School
West African Senior School Certificate Examination (WASSCE)
Professional Experience
Jan 2014 – Present Business Development Officer - Heritage Bank Ltd
Relationship manager in-charge over 200 business accounts.
Responsible for over 3 Billion Naira bank deposit in 2 years.
Facilitating, processing and booking of retail loans for bank customers.
Opening bank account for new customers (business to business banking).
Analyse and review local purchase order and advance payment guarantees.
Responsible for developing new deposit, loan and merchant business of SME
Actively participate in sales and marketing activities.
Work with senior management to prepare end of month forecast reports.
Facilitate and coordinate the transport of clientele cash to the bank.
Jul 2012 - Jun 2013 Biology Teacher (NYSC) -- Humani Alaga Senior Secondary School.
Prepared and delivered lessons to classes of different ages and abilities;
Marking work, giving appropriate feedback & maintain records of students.
Preparing students for qualifications and external examinations;
Communicating with parents and guardians over student’s progress.
Participating in departmental meetings, parents' evenings and school events;
Adapt teaching methods & materials to meet students' varying needs/interests.
May 2006 - Oct 2007 Customer Service Officer- Flagship Insurance brokers Ltd.
Make frequent client calls and visits to strengthen client relationships.
Inform management about complex client issues and resolutions.
Maintained and followed up queries/transactions received externally.
Engaging customers over the phone and in-person.
Filed and managed client data.
Day to day office cabinet filing, printing, documenting and planning.
Key Skills and Competencies
Information Technology (IT) skills in managing data (database Administrator)
Ability to liaise with different teams in meeting various challenges
Ability to learn fast with minimal supervision
Problem solving and decision making skills
Excellent communication and organisational skills
Prioritizing and managing many open cases at same time.
Effective business writing skills
Interpersonal skills
Emotional Intelligence
Trainings and Continuous Professional Development
Apr 2016 Heritage Bank Ltd
Emotional Intelligence
Mar 2016 The World Bank/ E-Institute
Sustainability Training and E-learning Program
Jun 2014 - Oct 2015 Heritage Bank Ltd
Anti-money Laundering
Combating the financing of terrorism
International Trade
Jun 2012 - Jul 2012 Skills Edge Consulting Ltd
Confidence Building/HR Seminar
A-Z Techniques for becoming a successful entrepreneur
Millennium Development Goals (MDGs)/Factor team
Hobbies
Reading and Writing.
Experimenting new ideas such as skin care formulating.
Singing.
References
References will be provided on request. Thank You
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