Manager Customer Service

Mark S. Goldenberg

***** ********** ***** *********, ** 33579 727-***-**** *********@*****.*** SUMMARY: Dynamic and results oriented Hospitality Manager and Restaurant Manager offering focused leadership to drive volume and profitability in the highly competitive food and beverage industry in the Tampa Bay area. Noted for outstanding communications skills, both with guests and staff. Able to resolve problems quickly and equitably to ensure happy customers and happy employees. Consistently achieve performance goals using tenacity, enthusiasm and initiative, which complement knowledge / expertise in: Customer Service / Guest Relations Cost Containment / Control Sales Volume & Customer Loyalty Increase Policies and Procedures Employee Turnover Decrease Continuous Performance Improvement Catering / Parties / Event Coordination Facilities / Safety Management Team Building / Staff Training Purchasing / Inventory Management Liquor / Fine Wine / Spirit Pairing Food & Facility Quality Assurance / Control Microsoft Word, Excel POS systems including micros EXPERIENCE: 9/12 Present H ilton Garden I nn Tampa North Tampa, FL Food and Beverage Director

Started as Restaurant Manager, then promoted to Food and Beverage Director. Managing the entire staff of the restaurant, bar, banquets and catering department, and coordinating their work Responsible for increasing the business of the restaurant Analyze and plan restaurant sales and organize marketing events and promotional plans accordingly Generating detailed daily, monthly, quarterly and yearly reports on business, staff, and profit Set budgets and execute plans for department sales, product purchase and staff development Coordinating and managing the entire operation of restaurant by scheduling shifts Provide customer support by resolving their complaints about service or food quality Meeting and greeting customers and organize table reservations Recruiting, training and motivating staff Maintain high standard quality hygiene, health and safety. Resort at Little Harbor – Ruskin, FL

6/11 9/12 Assistant Manager / Bar Manager

•L owered liquor costs below 18% and cut food comps 50%,

•I ncreased revenue from $2.5 million to $3.2 million. Holiday Inn – Coco Key, Kansas City, MO

9/09 – 6/11 Food and Beverage Manager

•R esponsible for 5 outlet and 400 room hotel including main dining room. CJ’s Deli and Café – Riverview, Florida

6/04 – 9/09 General Manager

•M anaged 140 seat restaurant and catering services for up to 300 guests. Applebee’s Neighborhood Bar and Grill – Tampa, FL

1 99 – 6/04 Bar Manager

EDUCATION: Carleton University, Ottawa, Ontario CANADA 9/72 – 5/76 Bachelor of Science, Business Administration References Furnished Upon Request

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