Customer Service Manager
Resume:
Conroe, Texas
**************@*******.***
Sean Lilley
Objective
To obtain a long term career that will enable me to utilize my strong organizational skills, established experience, and ability to work well alone and in groups.
Experience
10/2014-3/2016
Suddenlink Communications
Houston, Texas
Quality Control/Line Locator
•Located fiber, trunk, feeder, and on request customer service lines for 811 locate tickets. Maintained relationships with contractors to ensure plant integrity during excavations and grant passage around Suddenlinks utilities.
•Monitored excavations of high profile toll fibers and trunk lines of. Usually when high risk contractors where excavating.
•Preformed audits on utility locate contractors to ensure all plant was located correctly and within the scope of work.
•Investigated damage of plant to determine fault.
•Lead several teams in upgrading the commercial network infrastructure of several businesses in Huntsville, Kingwood, and Conroe for Suddenlinks encryption and project GigaSpeed upgrades.
•Audited and assisted techs to ensure compliance to company safety and quality control procedures.
6/2013-10/2014
USIC
Houston, Texas
Damage Prevention
•Efficiently and accuratley route and mark underground utilities in Kingwood and Porter. Utilities included phone, cable, gas, power, and water
•Excellent understanding of ATT, Comcast, Center Point Gas and Electric, Charter, Century Link underground utility prints.
•Developed and maintained relationships with contractors and excavators. This included several supervisors at companies such as Zachory Oderbrecht, North Houston Pole Line, Porter Special Utilities District, and DigCo.
2/2011-7/2013
Cx2
Houston, Texas
A/V and Data Tech
•Label, run, terminate, and test structured cabling for audio/video and network systems. Includes RJ45, Coax, VGA, HDMI, and 3.5.
•Adept at toning and testing patch panels as well as dressing cabling
•Install and service A/V video conferencing and A/V presentation systems involving Crestron signal routing hardware, gateways, and Polycom video conferencing hardware
•Install and configure operating systems and software
•Provide technical support and trouble shooting for A/V systems in classrooms and conference rooms, specifically was the lead contact at Lone Star Community Colleges and FMC Technology Center
•Lead for TekOne project at North Harris Community College. Involved retrieving IP, Mac addresses, serial and model numbers, and diagnosing, documenting, and resolving any problems in A/V equipment in over 450 classrooms and conference rooms
•Basic knowledge of Crestron toolkit, IP integration, and coding
9/2007-11/2010
Intercontinental Fuels L.L.C.
Houston, Texas
Terminal Operations
•Trained and certified drivers to operate AC2 “AccuLoad” loading system.
•Load and unload single and multi-compartment tankers. Both bottom and top loading via truck rack
•Recorded product temperature and volume in fuel storage tanks as well as sampling fuel to determine gravity of product to get an accurate reading
•Assisted in preventative maintenance duties. This included a daily walk through to find leaks, replacing PRV's, worn gaskets, valves, inspecting pumps, and tightening bolts
•Assisted and coordinated with terminal manager for in-house product transfers and bio-fuel blending, this included B-10, B-20, and B-50 bio-fuels.
•Responsible for daily, weekly, and monthly Bulk Stock Summary inventory reporting as well as IRS quarterly reporting
•Maintained proper Fire Safety certifications, as well as HAZMAT and HAZWOPER certifications in accordance with terminal standards and EPA regulations.
Education
8/2000-5/2004
Spring High School
Spring, Texas
References
James LeRoy, Tech Ops Supervisor at Suddenlink Communications 936-***-****
Brenda Suire, Systems Manager at Suddenlink Communications 936-***-****
Darrel Falls, Terminal Manager at Intercontinental Fuels L.L.C. 281-***-****
Mike Perez, Crew Lead at USIC 832-***-****
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